IBIS Internet Systems StatusThis page displays the current status of IBIS internet systems, dial up lines and data links, with summary information on current faults and warnings of possible disruptions. See Notices - below - for status messages |
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Current Status - Thursday 02 September 2010
IBIS Internet Systems |
fully operational |
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Incoming DialUp Lines |
fully operational |
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Telecoms ADSL system |
fully operational |
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Data Link: European Fibre link |
fully operational |
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Data Link: USA Satellite |
fully operational |
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Data Link: RSA |
fully operational |
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Data Link: Francistown |
fully operational |
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Data Link: Maun |
fully operational |
Notices
| Wed 1st Sep 2010 16:45 BTC have also warned of planned
testing to be carried out on their Gaborone - Maun link
between 23h00 and 01h00 on the night of Mon 6th Sep 2010.
They hope that service will not be interrupted during the
testing. Wed 1st Sep 2010 16:40 We have received notification from BTC about planned works that will impact on ADSL services to customers in the Taung area of Gaborone between 21h00 and 23h59 on 2nd Sept 2010. Mon 31st Aug 2010 08:29 BTC have extended the measures they are using to flexibly route traffic to RSA. Currently mail is flowing normally and all RSA domains appear to be reachable. Customers who experience problems reaching South African destinations are requested to contact our help desk (391-8444, support@info.bw) so that we can investigate further and escalate the issue if necessary. Mon 30th Aug 2010 17:16 The kludge that BTC has put in place enables access to some domains (including it.bw) but many others are still unreachable. There is no news yet of a permanent solution. Mon 30th Aug 2010 11:28 BTC has introduced a temporary measure to alleviate the problem accessing MTN's domains in RSA. Mon 30th Aug 2010 10:30 The saga involving BTC's access to MTN- hosted domains continues. Mostly these are South African domains but there are also some Botswana domains including it.bw as mentioned below. Currently there is no access to those domains neither from BTC's metro-ethernet nor from ADSL bandwidth. BTC are in discussions with their bandwidth providers. Sun 29th Aug 2010 19:30 BTC seems to have resolved their issue with accessing MTN-hosted domains for ADSL traffic but the problem remains for those purchasing metro-ethernet bandwidth. Fri 27th Aug 2010 16:10 The problem with accessing MTN -hosted domains in RSA still persists. BTC have no information on progress. Fri 27th Aug 2010 10:26 As far as we can ascertain a routing problem developed in RSA prior to 10:20 yesterday which affected traffic between NeoTel and MTN. Many RSA domains are unreachable from Botswana. We have asked BTC to take this up with their upstream providers. Fri 27th Aug 2010 09:51 It appears that a routing or connectivity issue within RSA is preventing access to some domains including some Botswana domains whose DNS records are held in RSA. In particular mail for the it.bw domain cannot be accepted while the name servers at iafrica.com are unreachable. Fri 27th Aug 2010 09:45 Power was restored in Maun at 08:23 Fri 27th Aug 2010 07:55 Our WAN link to Maun is down due to a power cut affecting the town centre there. Tue 24th Aug 2010 15:30 At about 14:10 BTC lost their RSA link. It was restored at approx 15:10. Thu 19th Aug 2010 16:42 A problem in RSA preventing some RSA domains sending mail to us has been resolved. Wed Aug 18th 07:58 There is a problem affecting the ability of some of our info.bw customers to dial in to our system. Customers affected by this are able to do a "proxy logon" through our Gaborone GIA dialup server. Please call our helpdesk on 391-8444 for assistance. Tue Aug 17th 10:40 BTC have warned us of a planned outage tonight which will affect ADSL connectivity at their RLU-5 exchange (Mogoditshane). Service will be affected from 23h00 to 23h59 Fri Aug 13th 13:45 BTC restored their RSA link at about 12:45 Fri Aug 13th 11:25 BTC's RSA link is still down. Unfortunately this means that Botswana banking sites which are exclusively hosted in RSA (pls correct me if I'm wrong) are also unreachable. The problem, apparently, is in South Africa. Fri Aug 13th 09:20 BTC has just lost 2 of their international links. Interent access will be extremely slow while they try to get the services restored. Fri Aug 6th 2010 11:11 There are more planned ADSL outages notified by BTC as follows: Francistown/Tonota Airport - 00h01 - 05h00 Aug 07th Tonota - 00h01 - 05h00 Aug 10th Dumela - 00h01 - 03h00 Aug 11th Monarch - 00h01 - 05h00 Aug 12th Wed 4th Aug 2010 16:15 BTC has also advised us of planned works to be carried out in Gaborone on Aug 7th between 00h01 and 04h00 that will affect ADSL customers. Tue 3rd Aug 2010 14:30 BTC has advised of planned maintenance that will affect ADSL traffic for customer in Phikwe from 00h01 until 02h30 on Sat 7th Aug. Tue 3rd Aug 2010 10:00 following numerous customer complaints BTC has finally confirmed that ADSL in the Maun area is down due to a fibre cut. Currently there is no estimate when service will be restored. In the interim, affected customers can retrieve their mail by dialing into our Maun POP. Please call our help-desk on 391-8444 if you need help setting up your dialup connection. Tue 3rd Aug 2010 08:10 The problem affecting customers using another ISP's network to access their BTG mnail has been resolved. Mon 2nd Aug 2010 11:08 A problem which prevented some local customers accessing their email has been resolved. We apologize for the inconvenience. Fri 30th July 2010 13:30 We are investigating a problem whereby some customers, using another ISP's network, are unable to access their mail on our servers. Any affected customers are requested to contact our helpdesk on 391-8444 so that we can gather information and inform then when the problem has been resolved. Tue 27th July 2010 17:58 BTC announce that they have resolved their ADSL problems in Phakalane. Tue 27th July 2010 09:30 BTC have confirmed that there is a problem with ADSL access in the Phakalane area. They are working on the problem. Thu 15th July 2010 16:30 We have identified an issue routing traffic between BTC and ourselves that was preventing some ADSL customers from connecting to our servers. The problem has been resolved and we aplogise for the inconvenience. Thu 8th July 2010 14:23 We have received notification from BTC that they are planning another complete, country-wide data outage. On this occasion voice traffic will also be affected. The service interruption will affect ADSL, leased lines, International Private Leased Circuits, data links etc. We have confirmed the scope of this outage with BTC and in summary there will be no data or voice traffic locally or internationally from 00h01 until 00h30 on the morning of Sun 11th July 2010. Mon 5th July 2010 10:10 BTC have once more notified us of planned works in Serowe, Palapye and Mahalapye which will cause temporary disruption to ADSL traffic. The previous works did not alleviate the congestion with ADSL traffic there. Hopefully this time they will be successful. The affected areas and the respective times are as follows: Serowe RLU1 - 01h00 - 05h00 July 08th Serowe RLU2 - 01h00 - 05h00 July 09th Palapye MSU - 01h00 - 03h00 July 07th Mahalapye RLU - 01h00 - 05h00 July 10th Tues 29th June 2010 16:25 BTC have notified us of planned works that will affect ADSL access in Ghanzi from 22h00 on 30th June until 02h00 the following day. Thu 24th June 2010 11:58 It appears that BTC's bandwidth normalised at 12:22 pm yesterday although we are still seeing some packet loss and slow speeds especially on ADSL. Wed 23rd June 2010 10:47 BTC have notified us that the cause of their current problems is the planned work that they did this morning. Their RSA link failed to restore and as a consequence there is congestion on their remaining international links. They have no forecast as to when service will be restored. Wed 23rd June 2010 09:00 We asked BTC for an update on their current transmission problems and they report that almost all international traffic is down. Wed 23rd June 2010 07:55 BTC lost internet connectivity competely from 04:22 until 05:42. Since then the internet has been very slow and we see major problems reaching RSA sites. We note the the scheduled outage at midnight does not seem to have happened. Tues 22nd June 2010 11:55 BTC have informed us of a planned outage that will affect all their international traffic from midnight tonight for 30 minutes. This means that ADSL customers and other internet customers including IPLC customers will have no access to the internet outside of Botswana in that period. Local internet services should be unaffected. BTC state that international voice traffic will also be interrupted. Mon 21st June 2010 14:30 Our WAN link to F/Town is down. BTC have been informed. Thu 17th June 2010 14:55 For the record we note that the data outage announced below actually started at 00h00 on Jun 17th and lasted until 05h00. Thu 10th June 2010 17:15 BTC have warned us of a major outage which will affect all ADSL, leased-lines, frame-relay lines and internet connectivity throughout Botswana from 16th Jun 22h00 until 17th June 04h00. The service interruption is to accomodate work being done on their Uninterruptible Power Supply. We note that customers using the internet to follow the world cup will miss the last 15 mins of the South Africa vs Uruguay match. Thu 10th June 2010 16:00 BTC have notified us of planned works in Serowe, Palapye and Mahalapye which will cause temporary disruption to ADSL traffic. We trust that the work will alleviate the severe congestion which is slowing ADSL traffic in those areas. The areas affected and the relevant times are as follows: Serowe RLU1 - 00h00 - 05h00 Jun 14th Serowe RLU2 - 00h00 - 05h00 Jun 16th Palapye RLU1 - 00h00 - 05h00 Jun 18th Mahalapye RLU1 - 00h00 - 05h00 Jun 20th Wed 2nd June 2010 17:00 We have received notice from BTC of planned works which will affect ADSL services to Molepolole, Letlhakeng and Metsimotlhabe between 23h00 and 04h00 starting on June 5th. Tues 1st Jun 2010 08:05 Internet access via BTC has been restored however they have no explanation of the cause of the problem. Tues 1st Jun 2010 07:59 BTC still has no information as to why there is virtually no internet access for ADSL or Metro-Ethernet customers. We have established that their problem began at exactly 07:15. Tues 1st Jun 2010 07:40 Internet access via BTC is extremely slow. BTC are trying to find out what has gone wrong. Tue 18th May 2010 14:30 We have received an apology from BTC for the degraded internet access from May 12th to May 15th. (Sat 15th May was especially bad.) This was apparently due to planned maintenance by British Telecom. BTC intend to ensure that we are notfied in time in the future. Sat 17th April 2010 08:15 We note that BTC internet access was down from 00:14 until 01:06. This affected all BTC customers inclusing ADSL. Tues 30th March 2010 22:00 ADSL internet access was down from 15:46 until 17:35 due to the failure of a router at BTC. Internet access has been stable since then. Wed 24th March 2010 16:55 For some time now the servers at gov.bw have been rejecting mail originating at ADSL IP addresses. Many of our customers have complained about this. The mail is rejected even if it relayed with authentication through our servers. The rejection message is misleading as it implies that it is our server that has been blocked however the ADSL source IP address is then indicated. e.g. > (reason: 554 Service unavailable; Client host [smtp.info.bw] blocked using Barracuda Reputation; > http://bbl.barracudacentral.com/q.cgi?ip=168.167.145.xx) Email policies at gov.bw are outside of our control. Our help desk (391-8444) can give further advice. Mon 22nd March 2010 18:15 Internet access has been back to normal since 17:41. Mon 22nd March 2010 17:35 Despite BTC's best efforts there is, only very occasional and fleeting internet access. To all intents and purposes there is no usable access from BTC's network. We have informed BTC of this. Mon 22nd March 2010 16:30 Internet access has been deteriorating since 13:41. Currently there is no Internet access at all. BTC say they are investigating but do not know the cause of the problem. Mon 22nd March 2010 14:05 We notice that internet access is again very slow.BTC confirm that they have a failure of one of their links. At present there is no news as to when the situation will improve. Fri 19th March 2010 08:30 Although internet access appears to be back to normalBTC advise us that they still have problems and warn of delays due to congestion. Thu 18th March 2010 16:15 BTC's internet service has been extremely slow all day long. Earlier BTC cited congestion on their RSA link as the cause. We have been unable to get an update. Thu 18th March 2010 10:20 We have had numerous reports of ADSL problems from various areas including Francistown, Kasane and Gaborone. The reported symptom is that there is no internet access but email is working. There are various possible causes of this and we have referred the problem to BTC. Wed 17th March 2010 16:50 BTC's Internet provision has become completely unstable. BTC confirm that a problem with one of their RSA links is the cause of their problems. They say they are working on the problem. Wed 17th March 2010 16:10 Internet access through BTC has again become very slow. BTC blame one of their RSA links which appears to be unstable. Wed 17th March 2010 10:45 BTC has informed us that the repairs to the infrastructure in RSA will be complete at 14h00 today. Until that time traffic is being routed over alternate links and congestion and delays are likely until then. Wed 17th March 2010 09:30 RSA internet destinations became available at circa 09:25 Wed 17th March 2010 08:50 The last announcemnet was a bit premature. Most international sites appear to be available but at present, RSA sites appear to be unreachable. Regrettably this means that "Botswana" banking sites are also unavailable. Wed 17th March 2010 08:30 BTC's internet connectivity was restored at 08:18. Wed 17th March 2010 08:05 All BTC internet access has been down since 00:40 am due to a fibre cut in Joburg. At present there is no indication when services will be resumed. Customers who wish to be notified once service has been restored should leave their contact details with our help desk on 391-8444 Mon 15th March 2010 11:40 Many RSA sites have been unreachable. BTC appears to have resolved the issues a few minutes ago. Monday 8th March 2010 14:15 BTC resolved their RSA routing issues at approx 12:15. Monday 8th March 2010 10:45 We have been experiencing problems accessing some domains in RSA. The problem is due to routing issues associated with BTC commissioning a new STM-1 link to South Africa. Customers may experience difficulty sending mail to RSA sites or sending a mail to multiple destinations if one of the addressee is an unreachable RSA domain. BTC hope to resolve their problems this morning. Thursday March 4th 2010 18:05 Customers who are investigating web- browsing problems that they feel may be related to BTC's transparent proxy may be interested to know that the page http://www.info.bw/status/cache-test.html contains a timestamp that is updated every two minutes. You can try to force a cache refresh by pressing CTRL-F5 on many versions of MS Internet Explorer or SHIFT-RELOAD on Mozilla. Other information is available here Thursday March 4th 2010 17:58 ADSL performance has been extremely poor for the last two weeks. We have notified BTC about our concern and about the high level of customer complaints. Wednesday 24th February 2010 10:03 We have received notice from BTC of planned works that will affect ADSL access for customers on the "Metsimotlhabe and Molepolole route" between 17h00 and 17h20 on Thursday 25th Feb. Monday 22nd February 2010 16:00 Internet access via BTC's bandwidth has been very slow most of the day. BTC blame their RSA link which they say is unstable. Tuesday 16th February 2010 08:10 Following reports from custmers we have confirmed that BTC is running a transparent proxy on their ADSL service and this proxy is serving up out-of-date web pages. BTC have been informed. Thursday 11th February 2010 12:30 BTC have confirmed that they have problems with their Ramotswa exchange which is affecting ADSL access in the Ramotswa and Otse areas. Tuesday 2nd February 2010 08:30 BTC's links came up at 10:15. Tuesday 2nd February 2010 08:25 Internet access has been very slow since BTC experienced problems during their planned maintenance. They tell us that one of their international failed to come up. A short while ago all internet access went down including from ADSL circuits. We have notified BTC but they currently have no explanation. Thursday 28th January 2010 14:40 We have received notification from BTC of repair work to the British Telecom subsea cable that will result in slower internet access. The times specified are from 09h00 to 16h00 on @8th and 29th Jan (presumably both days). Thursday 21st January 2010 16:11 BTC seems to have restored their international links. Thursday 21st January 2010 15:55 All internet access through BTC went down a short while ago. We are trying to get a response from BTC. Sunday 27th December 2009 23:02 Throughout the day some ADSL customers have had no internet access. As far as we can tell BTC have now resolved this problem. Sunday 27th December 2009 06:55 BTC's power failure that prevented all internet access was resolved at approx 11:30pm yesterday evening however they have confirmed that there is a major problem currently with ADSL. Saturday 19th December 2009 23:50 All of our basic services including webhosting, mail, adsl and dialup connectivity are now working. We are continuing to work on our customer WAN links. We apologize for the interruption to service. Saturday 19th December 2009 20:30 We have suffered severe damage following a lightning strike at 17:18. We are systematically restoring services and currently DNS, web hosting, corporate mail and inbound mail are working properly. Many customer WAN links are currently down. We hope to have all basic services restored tonight. Wednesday 16th December 2009 16:00 The previous announcement was, unfortunately, premature. There are still problems accessing our numbers from some BTC exchanges and from some other exchanges the connections speed is always slow. We are trying to escalate this with BTC. Friday 11th December 2009 15:30 BTC finally resolved their exchange routing problem that was preventing access to our 316-6175 dialup number from many of their exchanges at 11:40 today. Friday 11th December 2009 11:30 Our dialin links and leased lines in Francistown are down due to a power cut affecting central Francistown. We apologise for the inconvenience. Wednesday 9th December 2009 18:15 internet link restored. Wednesday 9 th December 2009 13:00 Experiencing internet outage due to fiber link problems.We have reported to BTC, who are working on resolving the fault. Monday 7th December 2009 11:00 BTC have notified us of a planned outage affecting all internet access from 01h00 to 03h00 on Friday 11th Dec. We aplogize for the inconvenience. Tuesday 1st December 2009 08:30 We have a continuing problem with our 316-6175 dialup number which is inaccessible from most BTC exchanges. BTC were notified of the isssue on 25/11/09. Customers are encouraged to contact our help desk on 391-8444 if they would like to be advised once access is restored. Friday 27th November 2009 10:58 BTC have notified us of planned work which will affect ADSL, Leased Line and Frame Relay services to custoners in Nata, Tutume, Sua, Gweta and Dukwi from 00h01 to 04h00 on Thursday Dec 3rd 2009. Wednesday 25th November 2009 08:45 One of our primary rate ISDN lines is again down. This is the same line that went down 9 days ago. Pls call our helpdesk on 391-8444 if you woud like to be informed once BTC have rectified the fault. Once again we apologize for the inconvenience. Tuesday 17th November 2009 19:07 We see that BTC got their connectivity back at 18:45. Tuesday 17th November 2009 18:30 BTC appears to have lost all internet connectivity at 18:16. We are trying to notify them and to get some feedback. Monday 16th November 2009 16:25 BTC have restored our PRI line. Monday 16th November 2009 14:15 One of our primary rate ISDN lines is down. This will affect many of our dialup customers. BTC have been informed. Pls call our helpdesk on 391-8444 if you woud like to be informed once BTC have rectified the fault. We apologize for the inconvenience. Thursday 5th November 2009 11:48 We have received notification from BTC of maintenence work that will be carried out at 21h00 today. It will affect services (inc ADSL) to Kasane and Kazungula for up to 20 mins. Friday 23rd Ocober 2009 14:05 It appears that the problem with access to South African domains extends beyond the MTN network. The problem appears to be related to the South African Internet Exchange (SAIX). Friday 23rd Ocober 2009 12:10 MTN's network in South Africa is unreachable from Botswana. BTC have been informed and are trying to resolve the issue with SA Telkom. Thursday 22nd October 2009 10:52 We have received a notice from BTC advising of planned work at their Gabane RLU that may affect ADSL customers. The work is planned to last 3 hours from 21h00 on 23/10/09. Friday 9th October 2009 07:50 Overnight BTC's internet links were down from 18:15 to 18:27 and from 22:56 to 23:04 Thursaday 8th October 2009 18:27 BTC's internet bandwidth has been up and down this afternoon however it died completely at 18:15. BTC have been informed. Wednesday 30th September 2009 14:35 The ns1.btc.bw name server came up again at 14:30. Wednesday 30th September 2009 11:15 We note that one of BTC's name servers responsible for the .BW domain is down. ns1.btc.bw (168.167.168.34) went down at 22:07 yesterday. Most customers will be unaffected by this however system administrators who are using BTC's DNS and who have hard-coded the DNS servers as ns1.btc.bw and vpsm.btc.bw (168.167.253.21) will have no internet access. BTC publishes the following as as the botswana-based DNS servers for .BW. 168.167.253.21 vpsm.btc.bw. 168.167.168.34 ns1.btc.bw. 168.167.253.20 ns4.btc.bw. The first two are unavailable. Currently only ns4.btc.bw is responding. In an emergency customers may wish to use the OpenDNS nameservers which are 208.67.222.222 and 208.67.220.220 Tuesday 29th September 2009 18:30 BTC's links were restored at 17:45 Tuesday 29th September 2009 17:35 All BTC international internet bandwidth appears to be down. BTC say they are aware that one of their links is down. There is no connectivity for ADSL or BTC metro ethernet. Saturday 26th September 2009 16:10 Our digital dial-in lines have been restored. Saturday 26th September 2009 10:55 All of our digital dial-in lines are down. BTC has been informed. Saturday 26th September 2009 08:55 Our BTC-supplied internet bandwidth was down from 02:59 until 03:40 Friday 25th September 2009 00:20 The last of our BTC WAN links which went down during the storm was restored a short while ago. Mains power has also been restored and all systems are fully functional. Thursday 24th September 2009 18:15 We are experiencing a power cut in G'West. We are, however running on a backup generator and do not anticipate any problems. Thursday 24th September 2009 18:00 The BTC link that brings ADSL customer to us went down in the current storm. BTC have been notified. Wednesday 23rd September 2009 14:32 BTC have lost their link to USA. Internet browsing is slow. BTC have no news as to when the link will be restored. Wednesday 16th September 2009 15:05 BTC acknowledge that they had lost their USA link. They report that the link has now been restored. Wednesday 16th September 2009 14:15 Internet access has become unstable. We have notified BTC. Thursday 11th September 2009 16:31 BTC have fixed their ADSL backhaul link to the ISPs. Our websites and mail servers are now visible. Thursday 11th September 2009 15:33 Although BTC's ADSL service was restored a short while ago there are still serious problems on their network and it appears that there is no route from BTC's network to the networks of those ISPs who are BTC's ADSL partners. This mean that many local websites and mail servers are unreachable from ADSL customers and BTC's network although they are accessible from teh rest of the internet. BTC have been informed. Thursday 11th September 2009 15:00 BTC's ADSL service appears to be down. From our perspective they seem to have a major problem with their frame relay. We are seeking clarification from BTC. Wednesday 2nd September 2009 12:09 The BTC ADSL network appears to be returning to normal. We haven't had an explanation of the cause of the interruption. Wednesday 2nd September 2009 11:47 It appears that BTC's ADSL network experienced a major failure at approx 11:25. We are trying to contact BTC to get further details. Thursday 27th August 2009 10:00 We have received sporadic reports from customers who are experiencing delays while trying to POP mail from our servers. Other protocols seem to be unaffected. We are investigating what could be the cause and we apologize for the inconvenience. Thursday 20th August 2009 17:30 BTC's internet links dropped a short while ago. At the time of writing they have been restored. We note that yesterday all of our traffic was being routed via BTC's new USA link. Currently all traffic is being routed over their UK link. Wednesday 19th August 2009 16:11 BTC have warned us of a planned upgrade of two of their international internet links which will result in downtime of 30 minutes on their UK and RSA links from 01h00 to 03h00 on Saturday 22nd August. Wednesday 19th August 2009 16:05 We remind Molepolole ADSL customers of BTC's planned outage of ADSL services at their Molepolole exchange scheduled for Midnight tonight until 02h00 tomorrow. Tuesday 18th August 2009 08:45 We have experienced several power cuts this morning and we are currently running on backup power. So far BTC services are unaffected and we do not anticipate any interruption to services. Friday 14th August 2009 17:39 Internet access has been restored. Friday 14th August 2009 17:33 All internet access is down due to a failure of a router at BTC. There is no information as to when this will be resolved but we are hopeful the service will be restored soon. Thursday 13th August 2009 12:00 BTC have informed us of a planned outage of ADSL services at their Molepolole exchange which will last from Midnight on 19th August until 02h00 on 20th August. Thursday 13th August 2009 12:00 BTC have informed us of a planned outage of ADSL services at their Molepolole exchange which will last from Midnight on 19th August until 02h00 on 20th August. Friday 7th August 2009 07:59 Some of our customers were unable to access their POP server to retrieve their mail for several hours early this morning. The problem has been resolved and we apologize for the inconvenience. Tuesday 4th August 2009 10:35 BTC have informed us of a planned upgrade to their Kasane exchange which will alleviate ADSL congestion there. The work is scheduled for Thursday 6th Aug but the time and duration of the outage are not specified. Monday 27th July 2009 11:00 BTC have notified us of scheduled work which will impact their ADSL service for customers serviced by the following exchanges: RLU6 (Phase4 & Kgale) RLU1 (Broadhurst Industrial) They estimate a 4 hour downtime from 27th July 2009 22h00 until 28th July 02h00 Friday 17th July 2009 16:10 We have had reports over the past two days of customers who are connecting to the internet via BBI's network and who are unable to POP their mail from one of our servers (mail.info.bw). We have identified that customers can retrieve their mail if they specify the IP address (168.167.100.7) instead of the domain name. No other ISP's are experiencing this problem and users are popping their mail from around the world. This seems to indicate that the problem is related to DNS resolution on BBI's network. We have notified BBI of this. We advise customers to use the IP address above until the problem has been rectified. Pls call our help desk on 391-8444 if you need help in reconfiguring your email client. Wednesday 15th July 2009 16:30 BTC have solved the switching problem that was preventing calls being routed to our switchboard from other exchanges. Wednesday 15th July 2009 14:30 The switching problems at BTC which are preventing most calls to our switchboard are continuing. It now appears that the problem started on Monday. There is anecdotal evidence that other companies may also be experiencing similar problems as BTC continues to upgrade its exchanges to "NGN" equipment. We have strenuously complained to BTC. Tuesday 14th July 2009 10:15 We have ascertained that there is a problem at BTC whereby calls from from many BTC exchanges as well as call from all cell phone providers (inc BE Mobile) are not being routed to our switchboard number 391-8444. We can be contacted, however, from BTC landlines connected to BTC's MSU2 exchange. BTC have been informed. Monday 13th July 2009 17:40 It appears that many of our switchboard lines are down. Apparently this is due to work being carried out at BTC to upgrade their exchange. Customers who are unable to call us but who still have internet connectivity can email their phone number to our help desk at support@info.bw and we will call them back. This does not affect our internet dialin lines which, apart from those in Maun, are all working properly. We apologize for the inconvenience Monday 13th July 2009 16:40 There is a problem with our dialin lines in Maun. We have reported it to BTC. Friday 10th July 2009 17:17 BTC have informed us that their UK link has been restored. Friday 10th July 2009 16:30 BTC have confirmed that their UK link is down. We are intrigued that the highly-resourced google website was unavailable. We suspect that maybe the routes were cached at BTC. Friday 10th July 2009 16:15 Internet access has become quite slow and erratic. We note that www.google.com was unreachable from 15:51 to 16:14. We have asked BTC if they are aware of stability issues. Thursday 9th July 2009 16:04 As far as we can tell the problem with BTC's ADSL was resolved at approx 15:40. On average it seems customers were down for about 1 hour. Thursday 9th July 2009 14:05 There appear to be some serious problems with BTC's ADSL service. We are trying to get an update from BTC. Monday 6th July 2009 16:48 When ADSL was first launched each ISP was allocated a range of IPs by which they could identify their own customers. Over time BTC has moved away from this scheme and recently they changed the IP ranges assigned to those still on the "old system". Any ADSL customers who were affected by this and are experiencing difficulty sending mail are advised to contact our help desk on 391-8444 to get help in configuring their email client to use SMTP AUTH when sending mail. We are supporting mail relaying from the new IP ranges but this is a stop-gap measure until all ADSL customers have moved to SMTP AUTH. Thursday 2nd July 2009 13:55 BTC's London link went down again at 12:05. ADSL, leased line and dialup customers will all experience slower internet access. Monday 29th June 2009 16:30 We have noticed that internet access over ADSL, even to local sites, is extermely slow. BTC have now issued a warning of emergency works to be carried out on one of their ATM nodes at their MSU Exchange (Megaleng). The works are scheduled to last seven hours i.e. until midnight. They warn that some ADSL customers may be affected. Monday 29th June 2009 11:40 We see that BTC lost their UK link again at 11:00 am. We have no more information at the present time except that BTC are aware of the problem. Friday 26th June 2009 15:50 We have been observing BTC's bandwidth this afternoon and it now seems to be stable. We are returning our status page to alert level green. Friday 26th June 2009 12:04 We are experiencing a power cut affecting part of Gaborone West. We are running on backup power and do not anticipate any interruption to services. Friday 26th June 2009 10:04 Unfortunateley we have observed that once again BTC have a problem with their UK link. BTC confirm this. Friday 26th June 2009 08:15 We note that internet access via BTC was cut from 00h14 to 00h37 during their overnight maintenance on their UK link. They report that the work was successful and they do not anticipate further disruption. Thursday 25th June 2009 18:00 At the time of writing BTC's links are all up and internet access is extremely fast. Thursday 25th June 2009 17:24 BTC's UK link remains down and internet access is extremely slow. BTC have now warned of emergency maintenance to be carried out tonight between 23h00 and 02h00. During that time they warn of slower internet speeds! Thursday 25th June 2009 14:20 Following this morning's good bandwidth we observed a degradaton in BTC's bandwidth since midday. BTC have now confirmed that they have, again, lost their UK link. Internet browsing will be erratic with some sites being unreachable. Wednesday 24th June 2009 17:18 We have received another notification from BTC that they are going to repair their UK link tonight. We are not sure if this was sent in error but we can confirm that there do still seem to be major problems with their international links. Wednesday 24th June 2009 08:15 BTC have confirmed that their problems with their UK link persisted throughout Tuesday. They now say that emergency work overnight was successful in restoring full service. Tuesday 23rd June 2009 17:05 Despite our earlier optimism and BTC assurances we are not convinced that BTC's links are performing correctly. Although the quality of the bandwidth supplied has improved we do not believe we are receiving our full bandwidth from BTC and our traffic patterns support this view. Tuesday 23rd June 2009 08:53 BTC confirm that their problems with their UK link were resolved overnight. It appears that that our bandwidth became clean at about 20:30 last night and internet access is back to normal. Monday 22nd June 2009 17:40 BTC have informed us that in addition to the original problem affecting their international links they have an additional (unspecified) problem which is further complicationg the situation. There is no information as to when full services will be restored. Monday 22nd June 2009 16:30 BTC have been experiencing severe problems with their international feeds since last Thursday i.e. for the last five days. We note that the amount of bandwidth supplied to us has just plummetted again. We are trying to get more information from BTC. Monday 22nd June 2009 15:20 Internet traffic is slill very slow. BTC say the problem still remains with BT who are attempting to sort out the problem. Friday 19th June 2009 17:20 BTC have acknowledged the continuing problem with their UK internet link. Apparently their bandwidth provider in UK (BT) have accepted that the problem is their (BT's) responsibility and are working to restore full service. Friday 19th June 2009 08:58 Although all of BTC's international links appear to be working we are still observing slow internet access. It appears that BTC is experiencing congestion and we are not receiving the expected bandwidth. Thursday 18th June 2009 16:15 BTC have restored their UK link and internet browsing is back to normal. Thursday 18th June 2009 13:40 Internet browsing has become extremely slow. BTC blame the loss of one of their international links. Tuesday 16th June 2009 16:45 BTC have notified us about a planned outage affecting ADSL customers in Francistown and Tati Siding. Their notice states that their work will be carried out from 21h00 to 22h00 on June 16th. (Beware though - it states that the outage will last for 2 hours.) Monday 15th June 2009 13:54 We have had numerous reports from ADSL customers unable to browse the web apart from local sites. BTC say they were unaware of any problem but will investigate. Thursday 11th June 2009 17:15 BTC have lost one of their international links. Internet access will be erratic until they resolve the problem. Thursday 4th June 2009 16:48 We have received notification from BTC of planned work on their Pilane RLU from 5th June 19h00 until 6th June 01h00. All ADSL customers connected to that exchange will be affected. Monday 25th May 2009 17:05 BTC have informed us of planned maintenance that will affect ADSL customers attached to the Molepolole RLU-1 exchange. The work will begin at 22h00 on May 26th and should be complete by 01h00 on May 27th. Monday 25th May 2009 15:53 We have observed that there is very heavy packet loss on one of BTC's international internet links. BTC have been notified. Tuesday 19th May 2009 10:25 We have been experiencing low BPC voltage for some minutes. BPC has now instituted load-shedding in our area. We are running on backup power but do not anticipate any interruption to our services. We cannot, however, guarantee continuity of service from third parties such as Botswana Telecoms. Monday 18th May 2009 13:30 BTC have restored their international link. The complete outage was from 12:45 to 13:08. Monday 18th May 2009 13:05 BTC seem to have lost international internet connectivity. Monday 11th May 2009 09:20 We have received notice from BTC of a planned outage which is scheduled to last from 23h00 on Tues 12th May to 04h00 on Wed 13th May. It seems that all of their data network services will be affected including leased line and internet access. We are informed that the entire ADSL network will be down. Customers with dialup acces, including our ADSL customers will still be able to dial in to us to send and receive mail. Please contact our helpdesk on 391-8444 if you need assistance with this. Thursday 7th May 2009 08:35 ADSL Post Office mail is now flowing properly. Thursday 7th May 2009 08:15 We are experiencing difficulties sending mail to some of our ADSL post office clients. We hope to have the problem fixed shortly. Tuesday 5th May 2009 07:50 BTC resolved their problems at MSU2 at 19:00 yesterday. Our WAN links to the North are now working. Monday 4th May 2009 15:50 Our links to Francistown and Maun are still down. Monday 4th May 2009 08:30 Our links to Francistown and Maun are down. BTC blame a failure at their MSU2 exchnage but have no news when it will be fixed. Tuesday 21st April 2009 20:30 We understand that by 17:00 the failure in BTC's ATM backbone had been resolved and the ADSL system was working normally. Tuesday 21st April 2009 12:19 We have received numerous reports of ADSL failures. We have notified BTC but thye have not yet identified the problem. Friday 17th April 2009 18:40 We have received notification from BTC of engineering work to be carried out on their ADSL infrastructure at Riverwalk between midnight and 0200 on April 19th. Wednesday 8th April 2009 11:50 Access to our website and some websites that we host has been slow/intermittent due to a denial of service attack. We believe we have resolved the issue and apologize for the disruption to our service. Thursday 2nd April 2009 16:40 Further to the notice below in case this was not understood: DO NOT TURN OFF OR UNPLUG THE ADSL LINE FROM YOUR ADSL MODEM you may be unable to reconnect to the ADSL network. We can't get any update from BTC as to when this will be fixed. We remind our customers that we provide a backup dialup account for all our ADSL customers so they can at least connect and send/receive their mail while ADSL is down. Please call our helpdesk on 391-8444 if you require assistance. Thursday 2nd April 2009 15:28 We have observed a major problem with BTC's ADSL service countrywide. ADSL users who re-connect to the ADSL network are being refused. BTC have now conceded that there is a problem and say they are addressing it. Wednesday 1st April 2009 08:25 We have observed that many of our ADSL post office customers went off-line throughout the early hours of the morning. We have also received numerous calls from ADSL customers. We have notified BTC who said they would investigate. We have just observed that those post office customers are now on-line and we presume that BTC have fixed their problem. We will, of course, verify with any customers who have lodged calls, that their lines are now functional. Sunday 15th March 2009 22:05 Our Francistown POP is down due to an extended power cut affecting the centre of town. Tuesday 24th February 2009 19:40 All mail to any address at gov.bw from any Botswana IP address routed via BTC is being rejected by the gov.bw mail servers. We have notified their network administrators. Tuesday 24th February 2009 10:30 It appears that BTC is blocking outgoing email to the internet from ADSL users. We were not informed of this policy change. We advise our customers to send their outgoing mail via our mail servers. ADSL customers should contact our helpdesk (391-8444) if they need help in configuring their email clients. Wednesday 4th February 2009 07:55 Due to a massive spam attack there may be delays in delivering some corporate mail until we have controlled the attack. Thursday 29th January 2009 13:40 DIT notified us yesterday that their mail problems had been addressed however we are still seeing rejections for mail from ADSL IP addresses sending to gov.bw. Wednesday 28th January 2009 15:17 We have been experiencing mail delivery problems to addresses at gov.bw with mail originating at numerous ADSL IP addresses. We have analyzed the problem and notified staff at DIT however we are still awaiting a response from them. Our dialup, wireless and leased line customers are not affected. Wednesday 21st January 2009 11:40 Apparently BTC have now resolved their ADSL problems in Maun. We would be grateful if any customers who are experiencing problems with ADSL could contact our help desk on 391-8444. Wednesday 21st January 2009 10:54 BTC have repaired our WAN link to Francistown. Tuesday 20th January 2009 17:05 Our WAN link to Francistown is down. BTC say they are investigating it. Tuesday 20th January 2009 11:50 Following customer complaints from Maun BTC have now acknowledged that there is a problem with ADSL in the Maun area and they are working in it. There is no indication when service will be restored. Friday 12th December 2008 10:30 The problem with delegation of IP addresses assigned to BTC appears to originate at AfriNIC.net. Although they claim to have corrected their changes it appears that the corrections are not complete and there will still be mail delivery problems. We are liaising with BTC to get the problem properly resolved. For more details please see our note on the Botswana DNS Thursday 11th December 2008 17:20 We have identified a problem in the way that responsibility for IP addresses is delegated to Botswana. This will result in mail delivery problems when talking to certain mail servers. We have notified BTC about the problem. Tuesday 9th December 2008 08:15 Our WAN link to Maun is down due to a power failure affecting the centre of Maun. Monday 8th December 2008 10:20 BTC have notified us of engineering works which will affect their Orapa-Maun link. The work is scheduled to be carried out throughout today, ending at 17:00hrs. Friday 28th November 2008 08:30 We have received a notice from BTC of a scheduled interruption to service in Orapa which will take place on Dec 2nd from 20h00 - 21h00. This will affect leased line and ADSL customers. Monday 17th November 2009 10:30 BTC have restored services at their Phikwe node and our link now seems to be stable. Monday 17th November 2009 08:20 Our WAN link to Phikwe is down due to a failure of the BTC node there. BTC have no estimate as to when the link will be fixed. Thursday 13th November 2008 11:10 BTC confirm that there is a problem affecting ADSL customers in the Tlokweng area. Monday 13th October 2008 16:50 It seems that at approx 16:25 BTC lost their Amsterdam link again. Internet access will be slow for all BTC users inc ADSL customers. There is no news as to when the link will be fixed. Friday 10th October 2008 16:45 At 15:42 SA Telkom experienced some major network disruption affecting numerous links including our RSA link. There may be difficulty experienced reaching some South African sites. Friday 10th October 2008 12:10 We have received notification from Botswana Telecoms of possible degraded service on their internet links between 13:00 and 14:00 today. Thursday 9th October 2008 16:40 Our links to Francistown are down due to a power cut affecting part of central Francistown. Monday 6th October 2008 14:10 This morning BBI and BTC resolved part of the routing problem preventing access to BBI-hosted domains. It is now possible to reach the BBI DNS and mail servers from other ISPs' ADSL customer connections. There remains a routing issue, however, between BTC MAN customers and BBI. This is affecting mail to and from BBI-hosted domains and mail with a "from:" address at those domains. Saturday 4th October 2008 11:00 Some of our customers retrieve their mail using connections from other ISPs. We note that for several days the BBI network has been enreachable from BTC ADSL connections and other connections routed via BTC. The cause of this is a routing issue between BBI and BTC. We have alerted BBI about this. Please note that our servers are *NOT* down and are reachable fron other Botswana ISPs and from the internet. Saturday 4th October 2008 10:05 BTC's Amsterdam link is down again. Internet access will be slow. Thursday 2nd October 2008 18:15 As far as we can tell internet access via BTC's bandwidth (MAN and ADSL) has been working properly since 17:15. Thursday 2nd October 2008 15:57 Internet access via BTC is once again unstable. Their Amsterdam link, apparently, was restored at 12:30, however we are currently noticing significant packet loss over internet links. We are trying to notify BTC. Thursday 2nd October 2008 11:05 BTC confirm that their Amsterdam link is down. Metro-Ethernet and ADSL customers are all being affected. Thursday 2nd October 2008 10:45 Once again we are having problems with BTC's international internet bandwidth. Their links were completely down at 04:00 today and we are currently experiencing intermittent but heavy packet loss. Tuesday 30th September 2008 21:05 BTC's international internet connections have been much improved today although we note that connectivity was lost completely between 20:28 and 20:36 Monday 29th September 2008 09:50 BTC's international internet bandwidth has been extremely slow for the entire weekend. Apparently the link which had been giving trouble has now been fixed but now another link has become unreliable and the routing of traffic over fewer links is causing congestion. BTC have no timeline, at present, for a fix. This problem affects all internet traffic over BTC's international links including ADSL traffic. Sunday 28th September 2008 13:00 All BTC international internet connectivity was down from 02:00 to 03:00 today. This affected Metro Ethernet and ADSL customers. Saturday 27th September 2008 11:45 BTC's ADSL service is very slow in some parts of Gaborone. BTC have been informed. Saturday 27th September 2008 10:20 The problem we experienced earlier with internet connection via BTC's MAN has re-occured. BTC have been notified. Saturday 27th September 2008 09:00 A problem affecting our internet access via BTC's Metro Ethernet Network was resolved by BTC at 08:00. Mail will have been delayed. There was no impact on ADSL customers. Friday 26th September 2008 16:00 As far as we can tell BTC have fixed their problems with ADSL in the Commerce Park area. Any customers still experiencing slow speeds or other problems should contact our help desk so the matter can be investigated. Friday 26th September 2008 09:07 BTC have resolved the problem with their MAN internet access. Friday 26th September 2008 08:35 We are experiencing massive packet loss on our BTC Metro-Ethernet (MAN) link. Our ADSL customers will be unaffected but our wireless, dialup and leased line customers will experience delays accessing the internet. BTC are investigating. Thursday 25th September 2008 09:57 We have heard from BTC about a problem affecting ADSL customers in the Pitsane - Goodhope - Kanye area. Their technicians are attending to the fault. Thursday 25th September 2008 09:30 BTC have issued a press release about the problems with their ADSL service. In it they advise customers to contact their ISPs for information. The latest information we have is that BTC say their network is now stable but that some customers may still be affected. We would like to urge any customers with intermittent or slow ADSL connectivity to contact us so that we can press their case with BTC. Thursday 25th September 2008 08:55 A problem affecting dialup customers in Francistown should be resolved shortly. We apologize for the inconvenience caused. Thursday 25th September 2008 08:50 The problems with BTC's ADSL service continue today. A number of previously-affected customers have now had connectivity restored but many more remain to be addressed. Wednesday 24th September 2008 14:00 ADSL is still extremely unreliable in Commerce Park and nearby areas. As a group of ISPs we met with BTC today. They are hopeful that their problems will be resolved today. If internet connectivity is mission-critical, however, then we would advise preparing a contingency plan. Wednesday 24th September 2009 08:28 The ADSL problems in Commerce Park persist. BTC say that they hope to have the problem resolved by the end of business today. Tuesday 23rd September 2008 14:30 We have reports that the ADSL in Commerce Park is down again. We have notified BTC. Tuesday 23rd September 2008 14:40 It appears that ADSL is up now in Commerce Park however we still have customers down in the "Nokia circle" area. BTC have been informed. Tuesday 23rd September 2008 14:10 BTC claim that the problem affecting ADSL customers in the Commerce Park area since yesterday afternoon has now been resolved. We are currently verifiying if service has been restored to all the affected customers. Tuesday 23rd September 2008 10:20 The ADSL problems in the Commerce Park - Kgale mews are continuing. We are unable to get a meaningful response from BTC despite numerous phone calls emails and faxes. We have confirmed with several other ISPs that they are also experiencing the same ADSL problems. We remind our customers that all of our ADSL customers are given a dialup acount which they can use to retrieve their mail. We also have wireless connectivity available. Please call our helpdesk on 391-8444 if you would like more information about these options. Monday 22nd September 2008 16:40 A large number of ADSL customers in the Commerce Park, Kgale Mews area are unable to access the internet. BTC say they are working on the problem. Friday 19th September 2008 16:40 We observe that a number of our ADSL customers in the G/West area lost connection to the BTC ADSL network at approx 14:45 and only got connectivity back at 16:14. We have been unable to get an explanation from BTC. Thursday 18th September 2008 07:55 It appears that international connectivity on BTC's ADSL network was down from 00:20 until 01:21 this morning. Tuesday 16th September 2008 14:00 BTC apparently has lost one of its international links which is why ADSL traffic and other BTC bandwidth is so slow. We have no information as to when the fault will be rectified. Tuesday 16th September 2008 13:00 All customers affected by the mail outage are being notified by email. There is therefore no need to contact our help desk unless you have additional queries. In that instance, however, we will be very pleased to assist you. Tuesday 16th September 2008 08:58 Due to a technical problem email for certain customers was returned to sender as undeliverable during a period from approx 15:00 yesterday to 08:30 today. The problem has been resolved and we apologize sincerely for the inconvenience caused. Affected customers are welcome to contact our help desk on 391-8444. They will gather your details and prepare a report on what mail was rejected. Monday 15th September 2008 15:40 We have observed a pattern of ADSL problems in Maun. BTC have been informed. Their ADSL problems in Phakalane persist. BTC say the problem in Phakalane should soon be rectified. Monday 15th September 2008 08:45 ADSL services in Phakalane have been down since a power cut on Saturday due to a problem at the BTC Phakalane exchange. BTC are working on the problem. Sunday 14th September 2008 10:05 Our WAN links to Francistown are down due to widespread power cuts there. BTC hope that their infrastructure will have power by midday. Thursday 11th September 2008 11:45 BTC confirm that one of their international links is down thereby causing congestion on their other links. Thursday 11th September 2008 11:30 We note that BTC's international bandwidth is very slow. This is affecting all of their customers including ADSL customers. Wednesday 10th September 2008 07:55 BTC's international links and therefore internet connectivity for their ADSL service was down from 22:49 last night until 02:29 this morning. BTC have been informed. Tuesday 9th September 2008 13:48 BTC's ADSL service has been up and down today. It is currently down. We have also experienced trouble with other BTC-supplied bandwidth. Monday 8th September 2008 16:25 We have observed that internet access through Botswana Telecoms' bandwidth is very slow. BTC have confirmed the problem. ADSL customers will also be affected. We invite our customers to leave their details with our helpdesk (391-8444) if they would like to be notified once BTC have resolved their problem. Wednesday 3rd September 2008 16:45 We have been the victim of a denial of service attack which has interrupted access to one of our mail relays. We apologize for the delays in service and believe that we have mitigated the attack. Tuesday 2nd September 2008 08:20 We understand that the present power cut affecting large parts of Gaborone is due to a failure of the main line from Morupule. We are running on backup generator power and can continue indefinitely. Customer internet connectivity may, however, be dependent on their own ADSL, leased-line or wireless connectivity. Friday 29th August 2008 08:30 We are in the process of completing a renumbering exercise on our network. The only effect that most customers should experience is an improvement in speed. A few customers who have configured their equipment to connect to IP addresses on our network instead of host names will experience problems. We request those customers to either use host names or to contact our helpdesk (391-8444) for assistance. Thursday 7th August 2008 22:50 BTC's ADSl problems were resolved at about 18:20 Thursday 7th August 2008 17:40 There has been a problem throughout day for some ADSL customers connecting to BTC's MSU2 exchange. We have notified BTC. Wednesday 30th July 2008 18:18 BTC's services were restored at 18:12. Their internet access, ADSL and DNS all seem to be working notmally. Wednesday 30th July 2008 17:25 We see that all of BTC services have now gone down including ADSL. Wednesday 30th July 2008 17:20 Our BTC link to the internet went down at approx 17:04. BTC have been notified. We are currently routing all of our customers over our satellite link. We apologise for the brief loss of service experienced by some of our customers. Saturday 19th July 2008 20:15 BTC's ADSL network came back up at exactly 20:00. Saturday 19th July 2008 19:55 Our WAN links to F'Town and Phikwe went down at 19:40. BTC have been informed. Saturday 19th July 2008 19:38 As far as we can ascertain, BTC's entire ADSL service is down countrywide. BTC does have internet connectivity and the Botswana DNS servers are reachable so the problem appears to be restricted to the ADSL network. BTC are still investigating. Saturday 19th July 2008 18:00 BTC's ADSL service went down at 17:30 today. BTC have been informed. Thursday 17th July 2008 11:33 There may be a short interruption to some of our services at 13:00 today due to system maintenance. We apologize for any inconvenience. Thursday 3rd July 2008 17:00 Most of our ADSL clients in phase 4 were reconnected by 16:20. Thursday 3rd July 2008 16:05 There is still no forecast on when BTC's ADSL services in Phase 4 in G'West will be restored. BTC, however, confirm that they have a fibre cut and their technicians are working on the problem. Thursday 3rd July 2008 13:45 BTC's ADSL network appears to be down throughout phase 4. BTC say they are working on the problem. Friday 27th June 2008 14:14 I thought I had waited long enough to be sure that the power was stable... BPC power is off again but we do not expect any problems. Friday 27th June 2008 14:11 BPC power was restored at exactly 14:00. Friday 27th June 2008 13:50 We have been running on backup power since shortly after 12:00 due to a power cut affecting a large part of Gaborone West. All of our systems are working properly and we do not anticipate any interruption to services. As far as we are aware Botswana Telecoms services in this part of town are also unaffected. Monday 23rd June 2008 12:00 Due to emergency system maintenance there may be a brief loss of connectivity to some of our customers at some time between 13:00 and 14:00 today. We apologize for the inconvenience. Customers are welcome to call our helpdesk on 391-8444 if they would like to be notified of an "all-clear" when the maintenance is finished. Tuesday 17th June 2008 19:10 There was an interruption to some of our mail services at 18:01. The problem was resolved and we apologize for the interruption to services. Tuesday 17th June 2008 10:15 There is a problem affecting internet access via our Maun POP. Customers are advised to dial in through our Gaborone POP using 365-7600. Our help desk (391-8444) will be happy to notify you once the problem has been resolved. Thursday 5th June 2008 08:00 BTC have had a transmission failure affecting lines going to he North of the country. Consequently our POPs in F'Town and Phikwe have been down. They believe the problem has now been fixed. Wednesday 4th June 2008 08:10 A problem which was preventing certain customers from fully accessing our network has been resolved. We apologize for the inconvenience. Monday 2nd June 2008 16:00 BTC's link bringing us ADSL traffic is now working correctly. Monday 2nd June 2008 09:30 Once again we have a problem with the BTC link bringing us their ADSL traffic. Locally-hosted websites and our mail servers are difficult to reach. Affected customers are requested to contact our helpdesk on 391-8444 so that they can be notified once the problem is resolved. Tuesday 27th May 2008 14:20 Our ADSL customers have been experiencing delays retrieving POP mail and accessing our hosted websites. The problem was caused by the 2Mbps BTC link bringing the ADSL traffic to us. The link appears to have been fixed and traffic is now flowing normally. Wednesday 14th May 2008 11:30 Our WAN link to Francistown is down due to a power failure affecting the centre of town. Saturday 3rd May 2008 11:20 The ADSL network is now working properly. Saturday 3rd May 2008 08:30 BTC has a serious problem with their network and currently their ADSL network has no connection to the internet or to local ISPs. Tuesday 29th April 2008 08:30 We are observing line instability problems with our WAN link to Maun. We are also observing line resets with ADSL customers in Maun. BTC confirm that they have a network problem in Maun and are investigating. Monday 28th April 2008 08:20 The issue with instability of two of our BTC dialup E1 lines remains unresolved. Friday 25th April 2008 08:25 Although we are now getting dialup traffic from BTC's MSU-1 exchange on one of our troubled E1 lines the traffic from their MSU-2 exchange is still subject to disruption. We urge our customers to use the alternate dialup numbers described below. Thursday 24th April 2008 09:00 We continue to experience line instability with two of our E1 lines bringing dialup customer traffic from Info and Global customers. BTC are working on the problem. Global Internet Access customers can avoid the problem by using this number 365-6700 (please note this is not the same as one of our other dialin numbers 365-7600). Info Botswana customers should dial 316-6175. Please call our help desk on 391-8444 if you need help reconfiguring your dialup. Wednesday 23rd April 2008 13:30 One of our BTC E1 lines bringing dialup customer traffic from BTC's MSU-2 exchange (in G'West) is unstable causing customer calls to be dropped periodically. BTC has been informed. Affected customers are advised to do a "proxy logon" through our Gaborone GIA dialup server. Please call our helpdesk on 391-8444 for assistance. Tuesday 22nd April 2008 07:50 Our WAN link to Phikwe is down due to a BTC transmission problem affecting some traffic to the North. Wed 2nd April 2008 11:00 BTC have repaired the link bringing us ADSL traffic. Wed 2nd April 2008 07:55 Once again ADSL customers are experiencing delays retrieving mail and browsing local sites due to a problem with the BTC link bringing us our ADSL traffic. We are notifying BTC. Tuesday 25th March 2008 15:53 BTC have repaired the link brining our ADSL customers' traffic. Tuesday 25th March 2008 15:35 The link that brings our ADSL traffic is completely down while BTC are investigating the problems with that link. Tuesday 25th March 2008 11:00 There appears to still be a problems with the BTC link bringing ADSL traffic to us. We have reported it to BTC. Tuesday 25th March 2008 10:25 BTC has resolved the power failure that was interrupting all traffic from ADSL customers to local ISPs. Tuesday 25th March 2008 09:55 We have implemented a new IP address for ADSL customers to POP their info.bw mail pending BTC's resolution of the problem. Please contact our help desk on 391-8444 for assistance in configuring this in your email client. ADDENDUM TO THIS NOTICE ------------- We will dynamically implement new IP addresses as and when required via DNS. Customers do not need to make any changes to their email clients. Tuesday 25th March 2008 09:35 ADSL customers are experiencing problems retrieving their mail and browsing locally-hosted websites. The problem seems due to instability on a BTC link bringing us ADSL traffic. We are currently unable to get through to phones in BTC so their problem might be power related. Tuesday 18th March 2008 11:03 We have been running on backup power since 08:30 this morning due to BPC load shedding. All our systems are functional and all of our BTC services remin unaffected. Monday 17th March 2008 11:15 Our WAN link to Phikwe is down due to a transmission failure between F'Town and Phikwe. Tuesday 4th March 2008 16:50 The problem with accessing domains hosted by Internet Solutions in RSA has been resolved. We are now removing the "workarounds" that we installed to maintain email and web connectivity to those domains. Friday 29th February 2008 00:30 We have an unconfirmed report of a problem with BTC's ADSL service affecting customers connecting to the MSU-1 (Megaleng) exchange. As a precaution customers should not turn off or disconnect their ADSL modems unnecessarily. Customers experiencing problems should contact our helpdesk on 391-8444 or by email to support@info.bw Thursday 28th February 2008 07:25 We apologize for a problem that was preventing some of our customers from accessing our mail servers. The problem has now been fixed. Wednesday 27th February 2008 14:40 We have become aware of an apparent routing problem within Internet Solutions in RSA. We are unable to reach a number of IS hosted mail sites and their customers are unable to reach our servers. We are trying to contact their network staff to get them to resolve the problem. Monday 18th February 2008 16:10 BTC's ADSL service to the majority of our customers is down. BTC acknowledge the problem and are investigating. Tuesday 5th February 2008 23:55 We have been running on emergency power since 19:20 today. BPC cannot advise when power will be restored. All of our systems are working but many of our customers links are down. Thursday 31st January 2008 17:10 Due to BPC load shedding we have been running on backup power since before 09:00 today until 16:50. All services, however, have been working normally. Wednesday 23rd January 2008 13:50 We apologize for the recent interruption to services. BPC's unannounced load shedding coincided with work on our backup power system. Friday 18th January 2008 13:30 Our WAN link to Maun is down due to a power cut affecting a large part of Maun. Thursday 17th January 2008 08:10 We received the BTC leased-line modem at our Maun office late on Wednesday. We hope to have the line restored this morning. Wednesday 16th January 2008 11:30 BTC have promised to have a replacement modem for our Maun WAN link by 12:00. Tuesday 15th January 2008 17:00 BTC are still trying to source a leased-line modem to restore our WAN link to Maun. Tuesday 145h January 2008 12:30 Our WAN link to Maun remains down. BTC have arrived on site and agreed that they need to replace the leased-line modem. Monday 14th January 2008 13:50 Our WAN link to Maun remains down. We are awaiting a replacement leased-line modem from BTC. Monday 14th January 2008 08:15 Our WAN link to Maun is down following a power cut there. Please notify our help desk on 391-8444 if you would like to be notified once service has been restored. Friday 11th January 2008 12:05 There will be a brief interruption to our services during the period 13:30 to 14:00 to allow for some urgent maintenance work. We apologize for this and promise to keep the outage as short as possible. Friday 11th January 2008 09:25 Our WAN link to Maun is down due to a power failure affecting a large part of Maun. Wednesday 9th January 2008 11:40 A problem on our network which was preventing ADSL customers from reaching local domains has been resolved. We apologize for the inconvenience and thank our customers for bringing the problem to our attention. Monday 17th December 2007 17:35 The problem affecting some ADSL logins seems to have lasted from about 15:52 to 17:15. BTC were unaware of the cause of the problem. Monday 17th December 2007 16:15 We have had a series of reports from ADSL customers who are unable to access the internet. In all cases only the "internet" light on their ADSL modem is red. We suspect that there may be a problem with the authentication servers at BTC and we are currently trying to contact the appropriate staff there. Friday 7th December 18:05 BTC has experienced a transmission failure going towards Maun. Our WAN link to Maun is down as are customer links and ADSL. BTC hope to have the link repaired before the end of the day. Wednesday 5th December 2007 15:45 BTC are not yet routing our ADSL customers' traffic to us over our local link. This is causing delays accessing locally hosted services. In particular we note that locally-hosted websites such as our website http://www.info.bw are unreachable from our ADSL customers as the traffic stops at BTC's transparent proxy. Other ISPs' ADSL customers are unaffected. Wednesday 5th December 2007 13:25 Our link to BTC and their ADSL and internet connectivity all seem to be working now. Wednesday 5th December 2007 10:13 BTC say they hope to have their systems back up in one hour. Customers are welcome to leave a message with our help desk (391-8444) if they would like to be informed when the BTC service is restored. ADSL customers may dial in to us to receive their mail. Wednesday 5th December 2007 10:00 BTC's ADSL and internet connectivity is down. We have no further details but BTC assures us they are working on the problem. Thursday 29th October 2007 16:55 BTC has suffered another transmission failure between Gaborone and Palapye. ADSL and leased line services to Maun are down. Our WAN link to our Maun POP is also affected. Thursday 29th October 2007 08:55 BTC confirm that their ADSL service in the North of the country still has severe problems. Wednesday 28th October 2007 17:10 The ADSL service in the North of the country is down due to a BTC fibre cut near Palapye. Wednesday 28th November 2007 14:10 Internet access outside of Botswana is back to normal. Wednesday 28th November 2007 09:55 Internet access outside of Botswana is slow due to a fire in Oslo which has destroyed much fibre capacity to our satellite provider. As yet there is no estimate of when full service will be restored. Customers may wish to use our proxy server for increased speed. Perhaps now is also a good time to discover the benefits of the Botswana Internet Exchange (BINX). Websites locally-hosted by BINX members including the Government of Botswana may be accessed very quickly. Sunday 18th November 2007 10:55 BTC caution that their internet link might be unstable. We have left our proxy server access open to our ADSL customers until such time as we are happy that the ADSL service is stable. Sunday 18th November 2007 10:40 BTC's internet access has been restored and their ADSL system is working as normal. Sunday 18th November 2007 10:05 We have enabled a temporary resource for ADSL customers to access the internet while the BTC service is down. Please configure your browser to use our proxy server (proxy.info.bw port 8080). We have posted instructions here. Sunday 18th November 2007 10:00 BTC confirm that their internet link remains down. The problem is a major power failure in the UK affecting British Telecom. ADSL customers will be able to access some locally-hosted internet services, however many such services, such as websites, DNS and email servers will become unavailable from outside of Botswana. Some time back we wrote this description of the implications of BTC DNS failure Sunday 18th November 2007 09:20 BTC's internet access went down a few minutes ago. ADSL customers will be unable to access the internet and there will be implications for the Botswana DNS if the outage is sustained. We have notified BTC. Friday 16th November 2007 13:30 Our WAN links to Phikwe and Francistown are down due to a power failure affecting part of Francistown. Friday 16th November 2007 10:35 All of our systems are working properly. Customers who made temporary changes on advice from our helpdesk are advised to reverse such changes. They are invited to call our helpdesk on 391-8444 if they need help in doing this. Friday 16th November 2007 09:30 Our mail systems are working fine. The issue with global users logon will be solved shortly. Friday 16th November 2007 07:40 We have a system problem affecting our global users logging in and affecting some users sending mail. Users are invited to call our help desk who can offer advice and will notify them once service has been fully restored. We apologize for the inconvenience. Thursday 15th November 2007 07:55 A power problem is affecting the area in Phikwe where our offices are located. Dialup and leased line customers there are affected but not ADSL customers. We hope that service will be restord in about one hour. Friday 2nd November 2007 17:30 BTC's Phikwe link was restored at 17:20. Friday 2nd November 2007 16:45 BTC have lost their link to Phikwe. Our dialup customers and leased line customers there will be unable to access the internet or our servers. ADSL customers there are also affected. Thursday 1st November 2007 17:01 BTC's international link has been restored. ADSL traffic is now flowing as usual. Thursday 1st November 2007 16:50 A few minutes ago BTC lost their internet connectivity through their UK link. At present there is no international connectivity to BTC as BTC is not currently routing traffic over any other links. Our ADSL customers will be unable to browse any websites other than our own. If connectivity to BTC is lost for an extended period then there will be negative implications for the Botswana DNS and local domains may become unreachable from outside Botswana. Wednesday 10th October 2007 11:17 BTC's internet department have already resolved their DNS problem which was apparently due to an issue with their UK connection. Wednesday 10th October 2007 11:14 A few minutes ago we lost touch with all of BTC's name servers. Initial tests show that BTC's ADSL system iteself is OK but ADSL users will be unable to browse or resolve names to IP addresses using BTC's DNS. WE advise our customers to use our DNS 193.220.192.1 and 193.220.192.2 if they are able to do so until the problem is resolved. Tuesday 9th October 2007 18:27 At 17:00 BTC resolved the BGP problem that had brought down their network and their ADSL service. Tuesday 9th October 2007 16:43 BTC's ADSL service went down at about 16:25. BTC report that the system is down country-wide and that their technicians are working on it. Saturday 22nd September 2007 01:45 BTC completed repairs to their Maun link a short while ago. Friday 21st September 2007 22:50 Our satellite feed was restored a short while ago, later than had been forecast. Outgoing mail will start to move shortly. We apologize for the delay in getting service restored. Friday 21st September 2007 21:37 Our bandwidth provider has isolated the equipment failure at their teleport that has brought down our satellite feed. They hope to have replacement equipment installed within 30 minutes. We apologize for the inconvenience. Friday 21st September 2007 20:01 Our link to Maun remains down. BTC now admit that other customers are experiencing problems and the ADSL link to Maun is down. Friday 21st September 2007 19:15 Our bandwidth provider is still investigating the problem with our satellite link. In the meantime customers can use our proxy server to access the internet. Friday 21st September 2007 18:50 Our satellite link went down a few minutes ago. We are contacting our bandwidth provider to ascertain the cause. Friday 21st September 2007 14:45 BTC report that their link to Maun will be down for at least another 2 hours. Customers who wish to be notified once the link has been restored should leave their contact details with our help desk on 391-8444 Friday 21st September 2007 10:30 Our WAN link to Maun is down due to a fibre cut between Francistown and Maun. As yet there is no indication when the link will be restored. Monday September 17th 2007 15:02 Our satellite link has just been restored. Monday September 17th 2007 13:40 Our bandwidth provider is again experiencing interference with their satellite. If the duration of the outage is extended then please use our proxy server to access the internet. We apologize for this interruption to service. Monday September 17th 2007 10:30 Our satellite provider has resolved their technical problem and internet bandwidth has been restored. Monday September 17th 2007 10:08 Our bandwidth provider is having a problem with their satellite connectivity. They are invetigating to ascertain the cause of the problem. Customers may wish to leave their details with our helpdesk so that we can notify them when service is restored. Customers may use our proxy server to browse the web but incoming mail will be delayed. Tuesday 31st July 2007 18:20 BTC have identified and resolved the routing problem that was preventing their network from talking to ours. Customers of other ISPs using BTC's network, mainly those using ADSL, can now reach us. Our customers can now resolve non-local Botswana domain names. Tuesday 31st July 2007 17:10 We are still unable to reach BTC's name servers and it appears that ADSL customers of other ISPs cannot reach our network through BTC's internet feed. We are liasing with BTC to try to resolve the problem. Tuesday 31st July 2007 10:33 BTC's name servers appear to be unreachable. It appears that their link to British Telecom is down. We have notified BTC. ADSL customers may experience slow speeds. Monday 30th July 2007 15:57 We have lost our WAN links to Francistown and Phikwe due to a BTC fibre cut near Serule. Voice traffic to those towns is, however, unaffected. Friday 27th July 2007 17:20 BTC's RSA links were restored at 17:10. Both their ADSL service and their international private leased circuits seem to be back to normal. Friday 27th July 2007 14:50 The problem with RSA data links is also affecting BTC's ADSL service. Currently ADSL is slow and RSA sites are unreachable. Customers with alternate wireless or leased line links to us should use those to access RSA. Mail to and from ADSL customers is unaffected. Friday 27th July 2007 14:05 A fire in RSA has damaged numerous international voice and data connnection from Botswana. Clients affected should call our help desk on 391-8444 for advice. Thursday 5th July 2007 15:00 It appears that BTC is resetting some of our E1 lines which bring dilup users to us. About 40 users have been cut off so far. Monday 11th June 2007 15:30 BTC's ADSL system was restored at circa 13:00 today. Friday 8th June 2007 14:40 BTC have serious problems with their international internet links. In particular ADSL is extremely slow especially when browsing sites in the UK and Europe. Friday 8th June 2007 14:35 BTC have resolved the problem with their Maun exchange. Friday 8th June 2007 13:25 Customers calling our Maun POP are hearing a rapid engaged tone indicating "exchange busy" even though we have many lines free. BTC have been informed. Thursday 7th June 2007 12:15 Most of our WAN links and customer circuits have been restored, however afew customer links remin down and our wide area network (WAN) link to Maun is still down. Thursday 7th June 2007 11:59 Many of our customer links and our WAN links have now gone down. It appears that BTC is experiencing some serious power problems. This will affect many many services. We ahve just confirmed that BTC's name servers, which are responsible for the .BW domain, are also down. Some time ago we wrote this page describing some of the implications of DNS failure at BTC. Thursday 7th June 2007 11:55 The link that brings our customers' ADSL traffic back from BTC to ourselves is down. International browsing for our ADSL customers will be unaffected but locally hosted websites and our mail servers will be unavailable to our ADSL customers. We have reported the link to BTC. Tuesday 29th May 2007 11:10 We have two dead lines on our swtchboard. The extension they require. Until such time as BTC repairs these lines we would ask our customers to please hang-up and redial if their call is not answered within two rings. Tuesday 22nd May 2007 07:55 BTC fixed their ADSL system at 21:30 last night. Monday 21st May 15:45 2007 BTC's ADSL network is currently completely down country- wide as far as we can tell. BTC, however, say that it will be up shortly. Monday 21st May 12:30 2007 BTC's ADSL network continues to be unstable. BTC report that they are working to correct the problem. Monday 21st May 09:45 2007 BTC report that their ADSL service is working normally again although it is not clear what their problem had been. Monday 21st May 07:55 2007 BTC's ADSL network appears to be unstable. We have notified BTC. They were unaware of the problem but have promised to investigate. Friday 18th May 18:11 2007 Our internet feed has been restored. The problem was caused by another ISP in Botswana with misconfigured equipment. Friday 18th May 17:20 2007 Our satellite link is down. Our satellite provider is investigating. Wednesday 16th May 2007 17:00 BTC have an exchange problem in Tlokweng. This will affect ADSL customers in that area. Wednesday 9th May 2007 15:35 BTC finally restored our E1 link from MSU1 a few minutes ago - over 25 hours since it was reported to them. Customers in the catchment area of that exchange may revert to using the original dial-in number or continue with the alternative 316-6175. Tuesday 8th May 2007 15:00 BTC have still not restored our E1 link from MSU1. Customers who cannot dial in on 365-7600 are requested to use 316-6175 If you would like help in changing the dial-in number then please call our help desk on 391-8444. Tuesday 8th May 2007 13:50 Customers dialing into us from the area server by BTC's MSU1 exchange (including the main Mall) are getting a busy tone even though we have many lines free. BTC has been notified. Monday 30th April 2007 08:14 Our satellite link has been restored. Monday 30th April 2007 07:55 Our satellite link is down again. Our satellite provider is investigating. Sunday 29th April 2007 19:05 Our satellite link was restored at 18:50 Sunday 29th April 2007 17:30 Our satellite link is down again. Our satellite provider blames interference from a terrestrial source and is trying to identify its location. Saturday 28th April 2007 10:00 BTC have repaired their fibre-cut. ADSL and leased-line services are back to normal. Saturday 28th April 2007 08:51 Botswana Telecoms has suffered a fibre-cut which is affecting adsl customers and leased line customers. Our ADSL customers are unable to access our mail servers and web-sites directly however they can access those services by dialup or via other ISP's ADSL connections! Customers are encouraged to call our help desk on 391-8444 for assistance with dialing in to collect their mail or if they would like to be notified once BTC has restored their services. Friday 27th April 2007 08:10 Our Satellite feed is back up. Friday 27th April 2007 07:45 Our Satellite internet link is down. We are contacting our satellite provider Thursday 26th April 2007 15:30 Following complaints frome ADSL customers in Maun we have ascertained that they have transmission problems in Maun. These may affect ADSL and dialup customers there. Tues 25th April 2007 08:10 Some customers may have had difficulty browsing the the internet or collecting their mail overnight. The problem has now been resolved. We apologize for the inconvenience. Wed 18th April 2007 11:55 We have received notice from our satellite provider of interference caused by signals directed against the satellite we are using. This may cause delays in accessing the internet. We apologise for this. Tues 17th April 2007 08:00 BTC's ADSL service is back up again. Their DNS servers, which serve the .BW domain and which had also gone down, are now back up. Tues 17th April 2007 07:50 BTC's ADSL service is completely down. They are working to try to restore services. Our ADSL customers can still dial in to us to pick up their mail. If you would like to be notified once service is restored then please contact our support desk on 391-8444. Thursday 29th March 2007 16:24 Internet connectivity will be down for a few minutes at this time for the next few days owing to solar alignment with the satellite providing our connectivity. We apologize for the inconvenience. Friday 23rd March 2007 14:30 BTC have warned of an interruption to ADSL service from 18:00 to 20:00 on Sun 25th March for customers served by their MSU1 exchange (situated at Megaleng). Wednesday 21st March 2007 07:40 BTC have suffered a transmission failure to Maun. Our WAN link to Maun is down although ADSL traffic there is no worse than normal. Friday 16th March 2007 15:50 The problem with BTC's ADSL appears to have been resolved. We remind our customers that they should report any problems with ADSL to our help desk on 391-8444 so that we can investigate and escalate to BTC when appropriate. Friday 16th March 2007 15:20 We have received isolated reports of problems with BTC's ADSL service in Gaborone West. BTC have confirmed the possibility of a problem at their MSU2 exchange. We advise ADSL customers to avoid disconnecting their ADSL connection in case they are unable to reconnect. Wednesday 14th March 2007 21:45 There is a power failure affecting a large part of Gaborone West. Our servers are running on backup power but our services to our customers are unaffected. Our dialin lines may be affected if BTC's subexchanges lose power. Botswana Power Corporation do not yet know the cause of the failure although a powerful electrical storm passed through a short while ago. Tuesday 13th March 2007 12:29 BTC is experiencing some tranmission problems on their link to Francistown. At present our Francistown customers and our Phikwe POP are unaffected but some of our leased line customers in Phikwe are affected. Tuesday 28th February 2007 08:05 BTC has suffered a transmission failure to Maun. Both ADSL and voice lines seem to be down. Our data link, however, is unaffacted so Maun customers can still browse the web, send emails etc. Monday 26th February 2007 17:10 Our WAN link to Maun is going up and down. BTC blame instability in their link between Francistown and Maun. They claim it will not affect Maun ADSL users. Tuesday 13th February 2007 09:45 ADSL services to customers in Mogoditshane have been interrupted by a BTC fibre cut. BTC are workijng to restore the link. Monday 12th February 2007 12:00 BTC have restored our lines. Monday 12th February 2007 11:20 Two of our digital E1 lines comprising 60 lines and one of our ISDN lines comprising 30 lines have just gone down. We have notified BTC Info Botswana customers dialing 365-7600 will be unaffected as the traffic is overflowing to other E1 lines however our Global Internet Access (GIA) customers dialing 365-6400 and our ISDN customers are unable to dial-in. GIA customers can call our help desk on 391-8444 for instructions on making a "proxy login" via our Info Botswana number. ISDN customers can also call our help desk for information on alternative connection procedures. Sunday 11th February 2007 15:45 BTC suffered a major fibre cut between Orange and their MSU2 exchange at 11:40. Most of our customer leased lines were affected together with our WAN link to Maun and our links to BTC's ADSL network.BTC has just finished restoring connectivity. Wednesday 31st January 2007 11:50 Our WAN links to Phikwe are down due to a BTC transmission failure. BTC is attempting to rectify the fault. Saturday 27th January 2007 10:55 BTC's ADSL service in Maun is down. The problem seems now to extend to voice lines to Maun also as we are currently unable to contact our customers there. BTC confirms the problem with ADSL and says a technician is working on it. Thursday 25th January 2007 17:49 BTC have finished their repairs to the ADSL system. Our preliminary tests indicate that they have been successful and mail is now flowing normally. Thursday 25th January 2007 14:28 BTC hope to rectify the problem with ADSL that is causing problems with some mail traffic later today. They will be bringing the ADSL system down for a couple of minutes at about 18:00. Wednesday 24th January 2007 18:09 We have identified that a major problem affecting ADSL customers trying to send large mails is due to a problem with BTC's processing of ADSL traffic. We have confirmed this with other ISPs and we have notified BTC. Wednesday 24th January 2007 17:42 We note that the DNS for the botsnet.bw domain failed completely for the period 10:38 until 13:04 today. Their DNS had been broken for a period of days but the records finally expired this morning. They have since repaired their DNS but email sent during the stated period will have been returned and so should be re-sent. Thursday 18th January 2007 15:02 Large areas of South Africa are suffering power cuts. As a consequence more and more RSA sites, especially many which are hosted in Joburg, are becoming unreachable. Tuesday 16th January 2007 14:00 We have received a notification from our satellite provider about difficulties accessing some sites in USA. They blame problems within the internet backbone in Europe (our internet feed lands in Europe and travels to USA by undersea cable). They say the problem should be resolved "in a couple of days". They also warn of continuing problems accessing sites in Asia due to the earthquake which disrupted communications in Taiwan two weeeks ago. Tuesday 16th January 2007 07:55 Although power was restored to Maun our link has been down overnight due to a BTC problem. We understand that their network in maun has serious problems. We are attempting to escalate the problem with BTC management. Monday 15th January 2007 17:30 Our Maun line is down due to a sustained power cut in Maun. Monday 15th January 2007 09:18 The power to our Maun office has been down for some time (this is unconnected with the BTC line problem there). Our UPS is holding up and BPC say they will soon have power restored. Monday 15th January 2007 07:55 Our link to Maun is going up and down. BTC say their network in Maun is unstable and are investigating. Friday 12th January 2007 08:22 BTC's ns1.btc.bw nameserver is now working properly. Thursday 11th January 2007 17:45 We see that one of BTC's name servers - ns1.btc.bw [168.167.168.34] has been down for the last two and a half hours. (The server itself is up but the DNS service is down.) This shouldn't affect our ADSL customers unless they have manually configured a single DNS server. In such cases please add a second DNS server eg 168.167.253.21 Friday 22nd December 2006 15:20 Our links to Francistown and Phikwe are down due to a power cut in Francistown. Friday 22nd December 2006 13:10 Our Maun link was restored just before 13:00. Friday 22nd December 2006 11:55 Our WAN link to Maun went down shortly after 10:00 this morning. BTC say they have a transmission failure but don't have a time by which it will be fixed. Thursday 21st December 2006 14:12 We were premature in announcing the complete repair of BTC's fibre cut. Their link to Maun has gone down again. BTC hope to have the link fully operational in about 20 mins. Thursday 21st December 2006 13:45 BTC's links to Maun and Phikwe were restored about 10 minutes ago. We are now able to reach our ADSL customers in Maun. Thursday 21st December 2006 09:32 There is a BTC cable cut near Palapye. Our WAN links to Phikwe and Maun are currently affected and BTC's ADSL service to Maun is down. Thursday 21st December 2006 09:10 BTC has re-routed the Maun ADSL traffic and the service should be working properly later today. It is unclear if our Maun leased-line traffic will always share the fate of the ADSL traffic although it appears it will often follow the same route. Thursday 21st December 2006 08:10 BTC has acknowledged that there is an ongoing problem with ADSL services to Maun. They blame the Orapa-Maun radio link which currently carries the Maun ADSL traffic. The link is scheduled for replacement before April 2007. As far as we are aware this link also carries our Maun leased-line traffic and is responsible for the poor performance of that service. Monday 18th December 2006 17:15 The ADSL service in Maun went down at approx 16:45. We are notifying BTC. Monday 18th December 2006 10:55 Our links to Francistown and Phikwe are down due to a power failure in central Francistowen. Friday 15th December 2006 17:05 Although BTC earlier told us that the Phakalane fibre was repaired it turns out that BTC are still working on it and some customers have only just been reconnected. Friday 15th December 2006 14:40 The Phakalane fibre-cut was repaired just after lunch. Friday 15th December 2006 08:50 It appears that the current ADSL failure in Phakalane is due to a BTC fibre-cut. The link went down in the early hours of the morning. Thursday 14th December 2006 09:10 BTC's link to Francistown came back at about 08:05. The link to Maun remains down apparently due to a widespread power cut in Maun. Thursday 14th December 2006 07:55 BTC's link to Francistown went down at 22:30 last night. Their link to Maun went down at 06:00 this morning. Tuesday 12th December 2006 15:10 BTC's link to Maun was unstable from 7th Dec until yesterday 11th Dec. We haven't had an official explanation from BTC but their services to Maun seem to be fine today. Thursday 7th December 2006 16:00 BTC's link to Maun appears to have become unstable again. BTC acknowledged a problem a short while ago but were under the impression it had been resolved. As far as we can tell there is still a major problem and the link is currently down. BTC ADSL circuits to Maun appear to be affected as well as other data links. We jave notified BTC. Wednesday 6th December 2006 13:07 The overloading of our DNS servers also caused a problem preventing some users logging in. The problem has been resolved and we apologize for the inconvenience. Wednesday 6th December 2006 12:20 We apologize for a brief loss in service that appears to have been caused by unprecedented traffic directed at our nameservers. We are investigating to try to avoid a repetition. Tuesday 4th December 2006 20:15 Our Maun link came back up at 21:07 however exactly an hour later it went down again. BTC confirm that the Ghanzi-Maun link appears unstable. Currently the line is up. Tuesday 4th December 2006 14:08 Our WAN link to Maun is down. BTC confirm that there is a general problem affecting Maun but have no further information at present. Tuesday 4th December 2006 12:20 BTC restored their link to Francistown at 12:15 Tuesday 4th December 2006 11:30 BTC now say that their fibre cut will have been repaired by 15:00 today. Tuesday 4th December 2006 07:55 Our data links to Francistown and Phikwe are down due to a serious fibre cut in Francistown. Voice, data, cellular and ADSL traffic to Francistown and various other destinations is affected. Some voice and cellular traffic is being carried by alternative routes but congestion is likely. BTC are working on the cable and hope to have it repaired by 10:00am. Monday 4th December 2006 13:57 BTC's ADSL service in the North of the country was restored at about 12:47. Their links to Francistown and Phikwe also came back up before 13:00 as promised. Monday 4th December 2006 12:35 Our WAN links to Francistown and Phikwe are down. BTC confirm that they have a major problem. They hope to have the links back up by 13:00 today. Monday 4th December 2006 09:10 BTC confirms that they have a problem with the ADSL service in Maun, Francistown and Phikwe. ADSL customers are free to call our national helpdesk on 391-8444 if they would like to be notified once BTC has restored service. Monday 4th December 2006 08:40 The ADSL service in Maun seems to be down. We are trying to contact BTC. Tuesday 28th November 2006 17:22 BTC confirm the problem with our Maun line and are investigating. Tuesday 28th November 2006 17:05 Our links to F'Town and Phikwe have been restored but maun still remains down. Tuesday 28th November 2006 16:25 BTC have suffered a transmission failure near Palapye. Our links to Francistown, Phikwe and Maun are therefore down. Monday 27th November 2006 19:25 The last of our WAN links (Maun) was restored at 19:11. All BTC systems including ADSL seem to be working now so we are returning our status page to green. Monday 27th November 2006 19:00 BTC's nameservers came back up at 18:45. Monday 27th November 2006 18:10 BTC has now lost connectivity to Francistown, Maun and Phikwe as far as we can tell. Monday 27th November 2006 17:40 We note that BTC's nameservers have also disappeared from the internet. This indicates a larger problem affecting not just their ADSL network but their internet access also. There are currently no Botswana nameservers available with records for all Botswana domains. This means that it is impossible to reach most Botswana domains. We have placed a note explaining the impact and nature of the failure of BTC's DNS here Monday 27th November 2006 17:30 BTC's ADSL network appears to be down. We are trying to contact the appropriate staff in BTC. Monday 27th November 2006 12:05 Our WAN links to Maun, Francistown and Phikwe are down. BTC say they have experienced a transmission failure between Gaborone and Palapye. Customers, if they wish, can call our helpdesk on 391-8444 if they would like to be notified once service has been restored. Friday 24th November 2006 17:25 Our WAN link to Maun is down. BTC say they have a transmission failure in Maun and are working to restore service. Wednesday 22nd November 2006 15:15 Our WAN links to Francistown and Phikwe are down due to a power failure in Francistown. Customers are welcome to call our helpdesk on 391-8444 if they would like to be notified once power has been restored. Monday 20th November 2006 10:30 Customers are having problems connecting to our POP in Francistown. We are investigating the problem. On the meantime customers may leave their details with our helpdesk on 391-8444 or our Francistown office on 241-8686 and we will contact you once the situatin has been resolved. We apologize for the inconvenience. Tuesday 14th November 2006 14:40 Our WAN link to Maun has been restored. Tuesday 14th November 2006 14:30 Our WAN link to Maun is down due to a power failure there. Tuesday 7th November 2006 08:30 Early this morning BTC restored international ADSL connectivity which was lost yesterday due to a fibre cut in RSA. Monday 6th November 2006 14:40 BTC have resolved the problem with the frame-relay link for our ADSL traffic. Monday 6th November 2006 09:30 We have noticed that the link to our network from our ADSL customers has become slow due to a problem with the BTC frame-relay link. We have notified BTC. Friday 3rd November 2006 10:50 Our WAN links to Francistown, Maun and Phikwe are down. BTC say they are having trouble with their links to the North of the country and are investigating. Wednesday 1st November 2006 07:55 Our WAN link to Maun has been unstable thoughout the night. We are trying to report it to BTC. Saturday 14th October 2006 12:50 Although our satellite link has been restored it remains unstable. Saturday 14th October 2006 08:55 Our satellite provider has a major systems failure. They estimate that it may take 3 to 4 hours to repair. Internet browsing will be down until they finish their repairs. Browsing of local mail sites and websites hosted by members of the Botswana Internet Exchange (including gov.bw) will be unaffected. Customers may call our help desk on 391-8444 if they would like to be notified once service has been restored. We apologize for the inconvenience. Thursday 12th October 2006 18:20 We have just received an email from BTC notifying us of an emergency shutdown of the ADSL network scheduled for 1800-1900 today. We apologize for the short notice but their email was only sent at 17:26 today and there was no phone call. Thursday 5th October 2006 18:00 We understand from BTC that they have resolved their problem with ADSL authentication. Thursday 5th October 2006 17:05 Following problems we have noticed with a number of our customers' ADSL links BTC have advised us that they have a problem with the ADSL country-wide. We advise our customers not to turn off their ADSL modems as they may not be able to re-connect. Tuesday 3rd October 16:25 An equipment failure at our satellite provider led to a brief interruption to internet traffic. They assure us that the problem has now been resolved. Thursday 28th September 10:15 BTC have restored the link bringing our customers' ADSL traffic. Wednesday 27th September 09:45 The BTC link that brings our customers' ADSL traffic to our websites and mailservers is down. Our customers will not be able to send or receive mail from our servers or browse locally hosted website. We have notified BTC. Thursday 21st September 07:10 It appears that the entire ADSL system went down at 1:30 this morning. We have notified BTC. Wednesday 13th September 09:50 BTC have fixed their routing tables and local ADSL traffic should route correctly now. Wednesday 13th September 09:30 We have confirmed with other ISPs that they have the same problem with BTC's routing of ADSL traffic and we have advised BTC accordingly. Wednesday 13th September 08:20 We have noticed that BTC is routing our ADSL customers' traffic out to the ineternet instead of directly to ourselves. As a consequence mail and local website traffic will be delayed. We have notified BTC. Monday 4th September 15:45 BTC have repaired their ADSL system. As far as we can tell it is now functioning normally. Monday 4th September 15:30 BTC's ADSL system remains down. They confirm that they have a hardware problem but have no estimate of when a fix will be available. We invite our post office customers to contact our help desk on 391-8444 if they would like advice on alternative ways to retrieve their mail. Monday 4th September 14:00 BTC's ADSL system is down. We have notified BTC. Thursday 31st August 13:30 Woops I spoke too soon. There are still errors on the link that brings our customers' ADSL traffic to us. We have reported this to BTC who have confirmed the problem. Thursday 31st August 08:10 Our link to BTC has been restored. The ADSL service is back to normal. Thursday 31st August 07:50 The link that brings our ADSL customers' traffic to us is down. Yet again our customers will be unable to access our web sites and mail servers. We have notified BTC Saturday 26th August 15:45 Our ADSL customers are unable to connect to the internet via BTC although they can connect to web sites we are hosting and to our mail servers. We have notified BTC. Wednesday 16th August 09:30 BTC have confirmed they have experienced a major failure affecting numerous leased line customers. Wednesday 16th August 09:20 We have just lost leased-line connectivity to many of our customers. We are asking BTC to investigate. Tuesday 15th August 16:30 Our Maun link seems to have been stable since approx 12:30. Tuesday 15th August 11:40 Our link to Maun is still unstable i.e. mostly down. Now that it's no longer getting dark BTC say that they have a more general problem affecting multiple customers and they are trying to re-route their traffic. Monday 14th August 17:00 Our WAN link to Maun is again unstable. BTC say they can't investigate it as it's getting dark! Wednesday 9th August 12:30 Once again users of our BTC ADSL service are unable to access our mail or web servers although other ISP's ADSL users will have no problem. We have notified BTC of the cause of the problem. Wednesday 9th August 08:55 BTC have lost connectivity to the North of the country. Our links to our POPs in Francistown, Phikwe and Maun are therefore down. There is no information, as yet, as to when the links will be repaired. Friday 4th August 07:55 Our WAN link to Phikwe is down. BTC are sending a technician to address the fault. Wednesday 2nd August 22:00 BTC have restored the ADSL link to our servers for our ADSL customers. Wednesday 2nd August 16:50 BTC are working to fix the problem affecting our ADSL customers. Unfortunately their link to us has gone down completely now. Wednesday 2nd August 15:35 There was a very brief interruption to our internet feed which our satellite provider blames on atmospheric conditions at their earth station. Our feed seems to have been restored now. Wednesday 2nd August 13:45 We are still experiencing problems with the link for our ADSL customers to our network. We are working with BTC to try to identify the source of problem. Wednesday 2nd August 13:20 Our WAN link to Maun had been unstable since this morning. BTC say they are working to fix the line. Tuesday 1st August 17:30 Once again many users of our BTC ADSL service are unable to access our mail or web servers. We suspect the problem is due to a routing mistake at BTC and we are trying to get them to resolve the problem. Tuesday 25th July 2006 16:00 BTC have informed us of a planned maintenance session which will affect all their ADSL links from 12:00 midnight tonight until 01:00am Friday 21st July 2006 08:05 Our WAN link to Francistown has been restored. Friday 21st July 2006 08:00 Our WAN link to Francistown went down a few minutes ago. We are contacting BTC. Wednesday 12th July 2006 10:00 Botswana Power Corporation have notified us of an emergency power interruption planned for 08:00 am tomorrow July 13th and lasting for three hours. Internet and email services to customers will not be affected however our cyber cafe will not be operating. Tuesday 11th July 2006 16:35 BTC has notified us of a problem with two of their sub-exchanges which service the Commerce Park and Kgale areas. This may lead to congestion problems for ADSL customers in those areas. Friday 30th June 2006 12:00 We have confirmed with other ISPs that they are also having major problems with the BTC ADSL service. Friday 30th June 2006 10:55 There seems to be a problem with the BTC ADSL service again. As far as we can see the whole service is down. We are contacting BTC. Thursday 29th June 2006 17:10 BTC have resolved the problem with their ADSL service that was preventing only our ADSL customers from accessing our local sites and their email. Thursday 29th June 2006 14:40 Users of our BTC ADSL service are unable to browse locally hosted websites or retrieve their mail using POP even though other ISP's users of the BTC ADSL can access our sites and pop mail from our servers. We have determined that the problem is with the BTC ADSL service and have notified BTC. Wednesday 21st June 2006 15:20 Our internet feed has been restored. Wednesday 21st Jun 2006 15:15 Our internet feed via Europe is down due a temporary problem with our satellite provider. They hope to have service restored shortly. Thursday 15th June 2006 14:00 Our link to Maun is down. BTC confirm they have a problem with their links towards Maun and are working on the problem. Monday 12th June 2006 08:45 BTC have restored our Maun link. Monday 12th June 2006 08:10 BTC confirm a fault in their network North of Palapye affecting our line to Maun. Monday 12th June 2006 01:30 Our leased line to Maun is down. We have notified BTC but there is no one in the relevant department to deal with the fault. Wednesday 31st May 2006 14:25 Customers in some parts of Gaborone are hearing a busy signal when dialing our 365-7600 number even though we have over 50 lines free. We are notifying BTC. Saturday 20th May 2006 18:40 BTC restored our lines to Francistown and Phikwe at 18:20. Saturday 20th May 2006 12:10 Our lines to Francistown and Phikwe are down again. BTC are aware of the problem and say their technicians are working on it. They have no estimate of when services will be restored. Wednesday 17th May 2006 21:30 Our lines to Francistown and Phikwe have been stable since they were restored by BTC shortly after 17:00 today. We remind our customers who may have been dialing an alternate number during this time to revert to the old number to avoid unnecessary phone charges. Wednesday 17th May 2006 11:25 Our lines to Francistown and Phikwe are still down. BTC say they are working on a repair but have no estimate when this will accomplished. Wednesday 17th May 2006 07:50 Our lines to Francistown and Phikwe are down due to a BTC transmission problem near Palapye. We advise customers from those towns to connect using one of our Gaborone numbers (eg 365-7600) until such time as BTC manages to repair the fault. Tuesday 16th May 2006 10:50 BTC restored our Maun link at 09:50. The line has been stable since then. Tuesday 16th May 2006 08:00 BTC have still not restored our link to Maun. They say they had a switching problem in Maun which they erroneously thought had been fixed. Monday 15th May 2006 13:40 Our link to Maun is still down. BTC are working on the problem. Monday 15th May 2006 11:01 We are suffering a massive spam attack from Google/Gmail. Mail to and from Google or Gmail addresses will be delayed until Gmail has managed to stop the attack. Monday 15th May 2006 10:30 There is a problem with our WAN link to Maun, we have contacted BTC. Thursday 2nd May 2006 08:50 There may be a brief interruption to our services this morning at 10:00 am due to emergency work being carried out by a contractor. We apologize for the inconvenience we will endeavour to ensure there is as little disruption as possible. Thursday 27th April 2006 14:13 BTC has restored the ISDN line that was down. Thursday 27th April 2006 13:40 Following a power cut that affected a large part of Gaborone West one of our ISDN lines is down. We are investigating the cause. Thursday 20th April 2006 17:45 One of our E1 lines comprising 30 dial-in circuits is down. We have notified BTC. Global customers unable to login on 365-6400 are advised to make a "proxy login" by dialing one of our Info Botswana numers eg 365-7600 and using their full email address as the login name eg mphok@global.bw Please call our helpdesk on 391-8444 for rather more intelligible instructions. Tuesday 18th April 2006 08:00 Our WAN link to Maun is down. BTC say they are having transmission problems and are working to restore service. Tuesday 11th April 2006 13:31 Our international internet feed has just been restored. Tuesday 11th April 2006 13:25 Our international internet feed has just gone down due to a problem with our satellite provider. They hope to have service restored in a few minutes. Locally hosted websites including those hosted by members of the BINX are unaffected. Tuesday 4th April 2006 09:55 There has been a problem with one of our mailservers - smtp.info.bw. This has now been resolved. There is an ongoing problem with our Proxy Server proxy.info.bw. This should be resolved shortly. If you are experiencing problems with either of these services then please call our helpdesk on 391-8444 for assistance. We apologize for the inconvenience. Monday 20th March 2006 08:10 Our WAN link to Maun is down. BTC have been notified. Sunday 25th February 2006 21:50 The last of the BW nameservers came back up at 21:35 Sunday 25th February 2006 21:20 The first of the Botswana (.bw) nameservers came back on-line at 20:33. A second one came back at 21:10 The third one is still down. Sunday 25th February 2006 19:00 Incredibly BTC say this was a planned power outage. For the technically-minded this proves that despite the different class 'C' networks all of the BW nameservers are in one physical location at BTC. The only other nameserver which, according to the root nameservers,has records for BW, is a caching-only nameserver in South Africa. It will have records for frequently-used Botswana domains only. BTC cannot say when the power will be restored. Sunday 25th February 2006 18:50 All of the Botswana name servers have gone down again. This will create major problems for "dot-BW" websites and will create delays in mail for many local domains. We are notifying BTC. Thursday 23rd February 2006 11:40 Our links to Francistown and Phikwe went down about 10 mins ago. We have notified BTC. Thursday 23rd February 2006 07:55 The first of BTC's name servers came back online at 02:32 today. All mail should now have been delivered. Wednesday 22nd February 2006 20:59 All of BTC's name servers are down. The last of them went down at 20:32. Many sites in Botswana will be unreachable from the outside world and there will be delays for mail. We have notified BTC. Tuesday 14th February 2006 15:55 Our leased line to Maun is down. BTC have been notified. Saturday 11th February 2006 12:35 The problem with one of our E1 lines on the 3657600 number has been addressed by BTC. Users are not currently getting a busy tone but the problem may return especially for users served by BTC's MSU-1 exchange in Khama Crescent. Friday 10th February 2006 09:10 Customers are hearing a busy signal when dialing our 3657600 number even though we have many lines free. BTC has been notified. We advise our Info Botswana customers that they can make a "proxy-logon" through our Global POP on 365-6400 as long as they give their username in the form "userxyz@info.bw". Please do *not* use this syntax when checking your mail! For help please call our help desk on 391-8444 Tuesday 7th February 2006 12:05 There has been a problem with our Gaborone email number 391-8213 for the past two hours. The problem has now been resolved. We apologise for the inconvenience. Thursday 2nd February 2006 18:28 BTC have been continuing to work on our leased line to Maun. The line has been up and down several times this afternoon. We apologize for the incovenience. Tuesday 31st January 2006 16:00 Our service to customers in Maun has been very slow due to a problem with our BTC leased-line. BTC hope to have the problem fixed by tomorrow. Thursday 12th January 2006 12:15 Our links to Francistown and Phikwe have been restored. Thursday 12th January 2006 11:20 The power cut in Francistown is affecting all of Francistown. BPC have no estimate as to when power will be restored. Affected customers are advised to connect via Gaborone on 365-7600. Thursday 12th January 2006 11:09 Due to a power failure in Francistown our WAN links to Francistown and Phikwe are down. Thursday 16th December 2005 16:00 Our WAN link to Maun is down. BTC say they are having some transmission problems and the don't know when the links to Maun will be restored. Monday 12th December 2005 12:00 BTC have a major problem with their management system and are therefore unable to fix the problem with our E1 line at present. Monday 12th December 2005 08:15 There is a problem with one of our BTC-supplied digital E1 lines affecting 30 dial-in lines on the 365-7600 number. We have notified BTC. At present it is not affecting our customers but unless BTC act quickly customers will be getting a busy tone even though all of our lines are not in use. Monday 12th December 2005 07:45 Our leased line to Maun is again down. This time the problem is with a BTC microwave link at Mopipi. BTC hope to have the service restored in about 30 minutes. Sunday 11th December 2005 08:30 Our leased line to Maun is down due to scheduled BPC works affecting many lines. BPC say power will be restored at 14:00 Monday 5th December 2005 15:20 Our WAN links to Francistown and Phikwe are down. We have notified BTC. Friday 2nd December 2005 11:35 Links to networks hosted via BTC's international links including all their adsl customers and, more importantly, all the servers able to answer DNS queries for the BW domain are temporarily unavailable. (BTC BGP route flaps). Some Botswana sites even those not hosted via BTC will be unavailable. Friday 25th November 2005 12:05 Our satellite feed has been much improved but there is a possibility of further instability. Friday 25th November 2005 08:20 There seems to be a problem with our satellite internet feed. We have asked our satelite provideer to investigate. Tuesday 22nd November 2005 15:30 Our line to Maun is still down. BTC say they are still struggling to restore service. Monday 21th November 2005 16:15 Our leased line to maun is down. BTC say they have a major problem with their fibre. There is no forecast as to when service will be restored. Monday 21th November 2005 11:15 Another of our E1 lines carrying 30 dial-in circuits has just gone down. This brings to 90 the number of our lines that are down. We have notified BTC. Sunday 20th November 2005 12:00 One of our ISDN PRI lines and another digital line providing 30 dial-in circuits are down. BTC have been notified. ISDN customers who need access are requested to call our help desk (391-8444) for instructions about a contingency plan we have activated to provide them with access. Global customers who are unable to connect can login using a "proxy logon" by dialing Info Botswana number (eg 365-7600 or 391-8263) and logging in using the syntax: username@global.bw We remind our customers that we do have an "email-only" number, 391-8213, which always has lines free. Sunday 20th November 2005 11:45 Info customers are having trouble accessing the POP server for the info.bw domain - mail.info.bw - in order to retrieve their mail. We are working to restore this service. Thursday 3rd November 2005 16:15 Large parts of Gaborone are suffering brief power interruptions and more sustained brown-outs. BPC say they do not know the cause but are investigating. Our systems are unaffected but we have noticed that a number of our dialup and leased line customers are affected. Thursday 3rd November 2005 15:25 Our lines to Phikwe and Francistown are down due to a power failure in F'Town. Customers in those towns are advised to dial one of our Gaborone numbers (eg 365-7600) or to log a call with our help desk (392-8444) so that they can be called back once service has been restored. Wednesday 2nd November 2005 08:40 One of our digital E1 lines providing 30 dialup circuits has been periodically giving a busy tome even though there are many lines free. BTC say the cause is a software problem which is affecting many of their exchanges. Thursday 15th September 2005 14:00 Our satellite provider is experiencing problems with their some of their internet links. Browsing to some sites will be slow. It may help to use our proxy server until such tme as service is fully restored. Tuesday 6th September 2005 11:40 We have been sustaining a massive spam attack since last night. Our servers are coping but there may be some delays in processing incoming mail. Monday 5th September 2005 09:10 We remind our customers that our satellite bandwidth provider will be carrying out scheduled maintenance on Tuesday 6th Sep from 04:00 to 05:00. Internet access may be disrupted during that period. We apologize for the inconvenience. Friday 2nd September 20054 19:00 Our links to Francistown and Phikwe are down due to a power failure in Francistown. We hope that power will be restored in about 20 mins. Wednesday 31st August 2005 08:20 Our satellite bandwidth provider has notified us of scheduled antenna maintenance which they will be carrying out at their teleport on Tuesday 6th Sep from 04:00 to 05:00. During that period internet access will be interrupted. We apologize for any inconvenience. Friday 26th August 2005 17:25 Our leased lines to Francistown, Phikwe and Maun have just gone down. We are trying to convince BTC that they have a problem. Tuesday 18th August 2005 17:55 Once again BTC have a problem with their exchange in Maun. Our line to Maun is currently down. BTC hope to have it up shortly. Friday 12th August 2005 07:55 BTC have had a problem with their exchange in Maun. A number of customer lines have been affected. Our link, which had been down for 50 mins has now been restored. Friday 5th August 2005 08:50 Our link to Maun is down again. BTC say they have a problem going towards Maun. They have no further details. Wednesday 27th July 2005 11:20 Our link to Maun is down. BTC say they have a problem with their services between Mahalapye and Maun. Friday 22nd July 2005 15:30 Our links to Phikwe are down due to a power failure affecting a large are of Phikwe. Friday 22nd July 2005 15:00 Our customer leased lines have been restored. Friday 22nd July 2005 12:55 BTC has experienced a major problem in the link between their MSU-1 and MSU-2 exchanges. Many of our customer leased lines are down. BTC have no further information as yet and no projected time for restoration of services. Our dial-in lines and internet feed are unaffected. Tuesday 5th July 2005 16:32 BTC has just fixed our Global E1 line. Tuesday 5th July 2005 15:05 BTC have still not restored our Global E1 line. They say they are working on the problem but have not yet identified where the fault is with the line. Tuesday 5th July 2005 10:48 One of our Global E1 dialin lines using 365-6400 is down. We have reported it to BTC. Global customers wishing to connect using a Gaborone number are advised to call our help desk on 391-8444 for instructions on how to perform a "proxy logon". Monday 4th July 2005 18:10 BTC have restored connectivity to their name servers. They confirm that there was a problem but cannot provide any details. Monday 4th July 2005 17:45 We note that all three of the BTC-hosted Botswana Name Servers are down. This will cause delays to mail for some local domains and may make some Botswana websites unreachable. We are attempting to notify BTC. Thursday 30th June 2005 11:30 Our WAN link to Phikwe is down due to a power failure there. Wednesday 29th June 2005 13:55 One of our Global E1 lines is down. We have reported it to BTC. Global customers wishing to connect using a Gaborone number are advised to call our help desk on 391-8444 for instructions on how to perform a "proxy logon". Tuesday 28th June 2005 13:40 A number of our leased lines to customers are down. BTC say they are working on lines in the Commerce Park area. Wednesday 22nd June 2005 13:00 Our lines to Francistown and Phikwe are down due to a power filaure in Francistown. Monday 20th June 2005 10:04 Although our services using our WAN links to Maun and Fancistown are now working properly, we note that BTC still has serious congestion problems from some exchanges. In particular it is almost impossible to dial Maun and Francistown from Gaborone West, via BTC's MSU2 exchange while calls made by cell phone (Mascom) and routed via MSU1 are successful. Monday 20th June 2005 08:10 There is a power cut affecting a large part of Gaborone West. All of our services are working normally and BTC say their exchanges are unaffected. Monday 20th June 2005 08:05 BTC say that they repaired their fibre cut but there has been a second cut. Our leased lines to Phikwe and Francistown are still down. Monday 20th June 2005 00:05 BTC have still not repaired their fibre cut. They now say they hope to have the job done before morning. Sunday 19th June 2005 14:00 Our leased lines to Francistown and Phikwe are down. BTC say they have a fibre problem going North. They expect service to be resumed by the end of today. Wednesday 15th June 2005 14:00 Our line to Phikwe is down. BTC say they have a fibre failure in Phikwe and are working on the problem. Sunday 12th June 2005 09:00 Our lines to Francistown and Phikwe are down due to a power failure in Francistown. Wednesday 8th June 2005 14:55 BTC are having problems with their frame-relay links to the North of the country. Our WAN links to Francistown, Maun and Phikwe are therefore going up and down. BTC do not have a time when the problem will be resolved. Wednesday 25th May 2005 16:43 Our Global dial in number 3656400 is down. BTC have been notified. Global customers can still logon by dialling 3657600 and giving their full domain name as the username eg fred22@info.bw Thursday 19th May 2005 08:10 We received the same DOS again. Our feed is now working properly. Wednesday 18th May 2005 08:00 We are investigating a problem with our network that may be due to a denial of service attack. Friday 13th May 2005 11:35 Our links to our POPs in Francistown, Phikwe and Maun recently went down. BTC say they are experiencing transmission problems to the North of the country. Monday 2nd May 2005 12:30 Although some customers may have heard a network busy tone when dialing our 365-7600 number earlier this was due to exchange his was due to exchange congestion at BTC. All of our digital lines are working properly and we have plenty of free lines. Thursday 28th April 15:15 Three of our E1 lines have been reset within the last ten minutes cutting off over seventy users. We have notified BTC. Tuesday 19th April 08:45 Two of the three .BW nameservers are still down. Friday 15th April 08:55 Two of BTC's nameservers responsible for Botswana are still unreachable. BTC say they are aware of the problem. Thursday 14th April 08:45 Two of the three nameservers responsible for resolving names in the ".BW" namespace have been unreachable since late last night. If the third one goes down there will be major problems for Botrswana domains. We have notified BTC. Friday 1st April 08:00 Our leased line to Francistown is down. We have notified BTC. Thursday 31st March 15:03 BTC has justrestored our line to Maun. Thursday 31st March 09:00 Our BTC line to Maun is still down. We are chasing BTC to get it repaired. We request that our non-postoffice customers dial in to our Francistown or Gaborone POPs. Customers should feel free to call our central help desk (391-8444) and leave their phone numbers if they would like to be notified once the service has been restored. Post office customers should contact our help desk if they would like to make alternative arrangements to receive mail. We apologize to opur customers for the inconvenience. Wednesday 30th March 08:05 Maun Data Circuit is down,Customers in Maun will not will not be able to connect. BTC has been informed. FFriday 11th March 12:21 Customers in some parts of town are getting a busy signal even though we have many lines free. BTC has been informed. FFriday 11th March 08:45 BPC power has now been restored. Friday 11th March 08:29 BTC have restored power at their exchange although they may have problems elsewhere. Friday 11th March 08:05 There is a power cut affecting most of Gaborone (according to BPC), All of our systems are working fine but we notice that calls from BTC's main exchange are not coming through to us. Thursday 10th March 14:08 From the pattern of dial-in usage we believe that there may, later, be problems for our customers based in the catchment area of BTC's MSU-1 exchange. We are contacting BTC to ask them to address this problem. Tuesday 8th March 15:55 Our internet feed is back to normal. Tuesday 8th March 15:49 There is a problem with our internet feed. We are investigating to determine the cause. Thursday 3rd March 18:35 BTC have just reconnected our dial in lines. Thursday 3rd March 17:55 At approximately 16:45 today BTC disconnected our 391-8263 dial-in number. This number serves 60 incoming lines. We believe that BTC carried out this disconnection in error as there had been no warning from them. We have been trying to get BTC to reconnect the service but unfortunately the relevant BTC staff have either already finished work for the day or are not answering their cell phones. We will continue to try to get the service restored today. We apologize for the inconvenience and request our customers to use the alternative 365-7600 number which has plenty of spare capacity. Wednesday 2nd March 12:45 Our satellite feed was restored at 12:41 - somewhat later than promised. Wednesday 2nd March 10:43 Our satellite provider confirms that they have a major technical problem which they are addressing. The internet feed probably be down for 30 minutes. Please note that you may continue to send and receive mail and no mail will be lost. We apologize for the inconvenience. Customers are welcome to leave their phone numbers with our help desk if they wish to be notifed upon return of service. Wednesday 2nd March 10:35 There is a problem with our satellite internet feed. We are contacting our upstream provider. Monday 28th February 09:05 Power was restored at 08:58 Monday 28th February 08:52 There is a power cut affecting all of Gaborone West. We have been running on backup power since 08:20. Although we do not expect any interruption to our services it is possible that customers connecting to us via BTC dialup or leased lines may experience problems if BTC runs out of power at their exchanges or sub-exchanges. Monday 14th February 08:15 Once again there is a problem with one of our E1 lines. Although we have plenty of lines available customers may get busy tones in some parts of town. Thursday 10th February 08:35 We are contuning to experience problems with our E1 lines. We also see that another digital line, previously unaffected, has been reset twice today. We are seeking an urgent meeting with BTC to resolve these problems. Wednesday 9th February 08:45 Customers are getting busy signals when connecting on our 3657600 from some parts of town even though we have many lines free. We are investigating with BTC. Wednesday 9th February 08:20 We are liasing with BTC to try to solve the problem with our E1 lines. Unfortunately we note that they have just reset a different E1 line cutting off 25 users. Tuesday 8th February 16:10 BTC are trying to solve the problems with our E1 lines. However it seems that one of them is now down completely. Another of our E1 lines has been cut numerous times today cutting off many users. We are continuing to chase BTC. Tuesday 8th February 10:00 We still have problems with two of our E1 lines. At present users are unaffected but there may be problems with false busy tones later if BTC cannot resolve the problem. Tuesday 8th February 07:55 There is a problem with one of our E1 dial-in lines. 23 dial-in lines are unavailable. We are trying to report the problem to BTC. Another of our E1 lines also was briefly reset cutting off 23 users. Thursday 3rd February 14:35 We have identified a problems with one of our dial-in E1 lines. Customers are not affected as yet as we have a lot of spare capacity. We have notified BTC. Friday 14th January 10:45 BTC's internet feed has been restored. Friday 14th January 10:25 BTC lost their internet feed at 09:30 today. This does not immediately affect our customers or services. Botswana DNS queries are being answered by two out of four external DNS servers. 2005 Wednesday 29th December 18:25 BTC's links to Francistown were restored at 17:20 but Maun remains down Wednesday 29th December 15:50 Our links to Francistown and Maun are down. BTC say they are having trouble with their lines to ther North and will investigate. Thursday 16th December 10:50 BTC is currently upgrading our links to our customers. There will be a brief (circa 6 minutes) interruption to one of our digital dial-in lines during this process. We expect that only a handful of users will suffer busy tones while this work is carried out. Monday 13th December 11:05 While trying to attend to a noisy line on one of our ISDN lines BTC has accidentally disconnected one of our E1 lines. Customers may experience busy tones on our Global number 3656400. BTC is attending to the problem. Monday 6th December 08:40 Our WAN link to MAun is down we have reported it to BTC. Thursday 2nd December 17:40 BTC appears to have fixed their internet connectivity at 17:10. Thursday 2nd December 15:30 BTC lost their internet connect at 14:30. This has no effect on our internet feed but mail to BTC hosted domains will be delayed. Botswana DNS seems to be working properly. BTC have no estimate as to when their feed will be restored. Tuesday 29th November 12:25 BTC have just added 30 new lines to our hunt group on 3657600. Customers using BTC's MSU2 exchange had a brief period of congestion but all our lines are now working well. Customers are advised to use 3657600 if they get a busy tone on our other numbers. Hopefully there will not be busy tones on this number. Tuesday 23rd November 15:10 BTC has fixed our GIA E1 but they seem to have done so at the expense of one of our Info E1 lines. We have reported this also to BTC. Tuesday 23rd November 11:40 One of our E1 lines providing 30 diaslup circuits to our GIA customers is down. BTC has been informed. Saturday 6th November 12:50 BTC has restored our Phikwe and F'Town links. Saturday 6th November 10:05 Our links to Francistown and Phikwe are down. We have reported the matter to BTC. Friday 5th November 13:45 One of our digital E1 lines has beeb down for some minutes - we presume this is due to BTC staff investigating the failure of our ISDN line. Friday 5th November 13:30 One of our ISDN lines comprising 30 dialup circuits is down. BTC are investigating the problem. Thursday 4th November 15:15 - BTC have experienced a fibre cut between Pilane and Mochudi. Our lines to Francistown, Phikwe and Maun are therefore down. Monday 1st November 16:05 - One of our BTC E1 lines is down. This means we have 30 dialin lines down. We are investigating the problem. Tuesday 26th October 16:42 - A power cut is affecting large parts of Gaborone West. We do not envisage any interruption to our services at this stage although there may problems with some BTC sub exchanges. Monday 25th October 12:10 - All of our lines are working again. Monday 25th October 12:05 - Our Info E1 has been restored but now one of our Global E1 lines serving 3656400 is down. BTC have confirmed they are working in the problem. Monday 25th October 11:20 - One of our BTC E1 lines carrying 30 dialin lines is down. BTC is unable to investigate at present as they say their management system is down. Thursday 21st October 12:15 - BTC are still struggling to effect a permanent repair to their Maun-Palapye link. The link was down, has just come up again but will probably go down again later as BTC continue their efforts. Thursday 21st October 07:55 - BTC's link from Palapye to Maun is down again. It was operational for most of yesterday. Wednesday 20th October 07:50 - Our WAN link to Maun is down. BTC are having problems with their line to Maun. Wednesday 13th October 13:25 - BTC are having trouble with their links to Maun. Our WAN link to Maun will be down until BTC resolves the problem. Friday 8th October 12:40 - An urgent piece of system maintenance will be carried out during lunchtime today. Most users will be unaffected but there may delays in logging on for a few minutes just after 13:00. Friday 8th October 11:45 - Our WAN link to Phikwe is down due to a major power cut affecting large parts of Phikwe. |
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© IBIS 2010 updated: Friday 26 September 2008