BISPA Code of Conduct
BISPA Code of Conduct
- BISPA and its members respect the right to freedom of speech and expression
- BISPA and its members respect the right of Internet users to
personal privacy and privacy of communications.
- BISPA's members respect the confidentiality of customers' personal
information and will not gather, retain, sell or distribute such information
to any other party without the consent of the customer, except where required
to do so by law.
- BISPA members undertake to inform their customers that members of BISPA
are bound by this code of conduct. Members' websites must include a copy of or
link to the code.
- BISPA members must have an acceptable use policy for their Internet access
services. This policy must be made available to customers prior to the
commencement of any such service agreement and at any time thereafter, on
- In their dealings with consumers, other businesses and each other, BISPA
members must act fairly and reasonably. In particular, pricing information for
services must be clearly and accurately conveyed to customers and potential
- BISPA members will not send or promote the sending of unsolicited bulk email
and will take reasonable measures to ensure that their networks are not used
by others for this purpose.
- BISPA members must provide a facility for dealing with complaints regarding
unsolicited bulk email originating from their networks and must react
expeditiously to complaints received.
- BISPA members will take all reasonable measures to prevent unauthorised
access to, interception of, or interference with any data.
- BISPA members will take reasonable steps to ensure that they do not offer
paid content subscription services to minors without written permission from a
parent or guardian.
- BISPA members undertake to provide Internet access customers with
information about procedures and software applications which can be used to
assist in the control and monitoring of minors' access to Internet content.
- BISPA members providing Internet access or data hosting services will
establish notification and take-down procedures for unlawful content and
activity, and respond expeditiously to such notifications.
- BISPA members will operate in accordance with established Internet best
practices, as set out in the various request for comment (RFC) documents and
as mandated from time to time by established and respected Internet governance
- BISPA reserves the right to make alterations to this code of conduct from
time to time. The current code of conduct and a history of any changes made
will be maintained on the BISPA website.
BISPA Code of Conduct Revision History
- Ver 1.00 23/09/2005 Original Version